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PunchyManatee4846
New Participant
June 27, 2025
Solved

I can't connect Meta App with my Oculus go

I am having issues connecting my Oculus Go with Meta Horizon app.

(1) I have reset my Oculus Go to factory settings.
(2) I tried connecting Oculus Go with Meta Horizon app but I am getting stuck on the "Watch Video" related to Health and Safety.  I can't seem to load the videos.  I tried on Android and iOS devices but same results.
(3) Due to the issue above, I am not able to complete my setup.  
(4) I tried contacting Meta but my serial number for Oculus go is not recognized so I am not able to reach anyone regarding this issue.

I realize that Meta is no longer supporting Oculus Go but since I paid a lot money for my device, I would like to use it if possible.

Any help you can provide would be appreciated.

    3 replies

    Anonymous
    June 27, 2025

    PunchyManatee4846  please have a look round this forum for your issue using the forum search bar at the top of the page. It's a very common issue and there is a fix. This problem affects the Oculus Go and Quest 1 headsets.

      PunchyManatee4846Author
      New Participant
      June 27, 2025

      Dear Oculusness,

      Thank you for your feedback!  I searched but I could not find the thread related to this issue.  Any chance you can send me the link?  Thanks!

      PunchyManatee4846

      Anonymous
      Answer
      June 29, 2025

      PunchyManatee4846 here you go - 

      https://communityforums.atmeta.com/t5/Get-Help/Meta-support-doesnt-t-recognize-my-Oculus-Quest-1st-gen-serial/td-p/1274215

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