I need to contact support about a game I bought as a gift but not showing up and no confirm email.

Forum|Forum|11 months ago
November 4, 2025
9 replies
526 views

So I bought this Maestro game as a gift and did everything the same like I have done quite a few times before with games I bought as a gift and haven't had an issue till now. I bought the game and it shows up under my purchases and I can click on order details which gives me basic info on the purchase. However the recipient did not receive the gift and I have not received an email for the confirmation of the purchase like I have every other time I got a game as a gift. I tried to refund the game but haven't had any luck because it keeps telling me in red no device is associated with my account. It has also told me the game isn't eligible for a refund because it doesn't meet the requirements or something for an automatic refund I guess. Everything I have done and tried takes me back around in the same circle. I need a phone number I can call to talk to someone or an email to get into contact with someone that can help me. Heck I'll even take a live chat. Right now Meta has ripped me off. All I want is the game to go through as a gift like every other one I got has and I don't want to buy another one because I don't want ripped off again. Can anyone help please?

Best answer by MetaStoreHelp

Hi R3al_D3al,

We came across your post and wanted to help you out. Could you please get in contact with us privately and we can look into this for you?

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

MetaStoreHelpAnswer

Community Manager

Hi R3al_D3al,

We came across your post and wanted to help you out. Could you please get in contact with us privately and we can look into this for you?

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

monica0917

New Participant

I am having a similar issue. I bought Marvel Ironman VR as a gift for my son who also has an account under my profile. I never received a confirmation email and the game is not listed under his profile and indy manage gifts. It's really frustrating how much time I spent on this and have gotten no where. Do you have customer service number for them?

MetaStoreHelp

Community Manager

Hey monica0917

We'd love to help you out with this to get your son the Marvel Ironman game! Could you please contact us privately.

Please select our name to get to our profile page, or click here
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.

Once you get in contact with us, we'll look into this gifting issue!

Thanks in advance.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

R3alD3alAuthor

New Participant

Hello,

I am receiving notifications and emails in regards to this. Is this because this lady replied under my post? I do not want to receive emails and notifications in regards to an issue that is not mine. How can I stop receiving the emails and notifications for this matter which is not mine please? Thank you and sorry for any inconvenience.

T

Tamtom12

New Participant

I made a refund request for a Meta Quest game 3 days ago, but I still haven't received my refund or update. Could you check the status of my request, please?