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Krakshot
New Participant
August 30, 2025
Question

Lost games

I lost my games when I updated my oculus ages ago. Can I retrieve them. I have the receipt for residential evil 4 on email but is no longer available?

 

    6 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 30, 2025

    Hey there Krakshot,

     

    We see you have been unable to access your library and need some assistance with the same. We could definitely have a look into it and see what could be done to help you. Therefore, could you please reach us privately by sending us a PM?

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KrakshotAuthor
    New Participant
    August 30, 2025

    Yes I'm here . I can't get resident evil onto my oculus.cab you help

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 30, 2025

    Hi Krakshot,

     

    We understand that you're keen to get playing Resident Evil 4. Let's try and get this sorted for you as soon as possible. 

     

    We'd like to gather some more information so we can investigate further. Could you please send us a private message? You can do so by going to our profile. Alternatively, you can get in contact with our Customer Support team via our website.

     

    Hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KrakshotAuthor
    New Participant
    August 30, 2025

    Can you help I have the receipt on an email for resident evil 4 but can't access game

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 30, 2025

    We'd love to look into this for you Krakshot. 

     

    In order to take a look at your account, we require some details. However, here at Meta Quest Support, data security is of the utmost importance, therefore, we do not want to do this publicly. 

     

    You can contact us via private message or by clicking here. This will take you to our website. Once you are on our website, please follow these steps:

    • Click Meta Quest software or content
    • Then Using a game or app
    • Then Game or app missing

    Once you've done this, you will be asked to verify your device. 

     

    Thank you for your patience and cooperation!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KrakshotAuthor
    New Participant
    August 30, 2025

    I can give you more information 

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