New Participant

Question

Meta Move has no more option connect to apple health

44 replies
10007 views

Everything was working fine until 20 September. When I open Move application I found that Apple health slider is off and not active. I try to reinstall Meta Horizon and apple health option disappeared atoll after that. Apple health app can see Horizon and allowed data but these data doesn't come from the Move. See screenshots

How can I restore the apple health connection?

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A

am7385

New Participant

A month to search for a bug! And the support answers are just ridiculous, we know it’s a big because it was there! Just solve it. How unprofessional the way you handling it, I won’t doubt the quality of the engineers there, just this bug is not high enough priority to be solved fast! While this is one of the main reasons people using VR to do exercise, it seems reconnecting with customers is needed.

Q

qwerty5108

New Participant

Still nothing??????

B

BruNYC

Participant

Hey qwerty5108 - still nothing and ironically, as I was responding to your message, Meta gave me a pop-up asking how they were doing. 😂 I received an intelligence insulting chatbot response with the suggestions that you would expect them to come back with. In other words, the same things that are on the website. I don’t believe a human being at Meta has ever even looked at the problem. Amateurs.

Rivers1424264

New Participant

No part of what has happened with this feature was accidental or a bug, This has been intentionally removed and stripped from the app.

This exact scenario went down the same way when they removed notifications from the Meta quest app, and the casting. There was such kickback from them removing screen casting that they had to put it back in.

This is how the Meta development team for the app operate. They just pull features without any prior warning and don’t give a s**t, zero explanation given and then everybody’s left scratching their head.

C

CupONoodlez

New Participant

As a new quest owner, this lack of support for such a simple and critical and preexisting feature is very troubling. Maybe this product is simply still in beta on version 3 (or 5 if you count the rifts). I’ll be keeping this in mind. Y’all can and need to do better.

At least you(meta) got around to updating the guide that the support user was linking to, and finally removed information about Apple health. great job everyone... Does that mean that the feature has actually been removed? Based on the fact you were using it as evidence that the issue was being looked into, I would assume that means yes?

G

Grodd2131

New Participant

Wow, I can honestly say this is one of the most drawn out and protracted “**bleep** you” I think I’ve ever encountered from a company. Time to look for viable competition, I like the product, but if you don’t give a **bleep** about your customers, I’ll take my money elsewhere at the first viable opportunity.

A

andricor

New Participant

I cannot believe they cannot fix this. Both iOS and Android 14 are not syncing to the move app.

A

Anonymous

This is still an issue on IOS as of January 3 2025. It is unacceptable how misleading and anti-consumer not making the information about the removal of this app available is. Meta needs to address this with more than a “we’re working on it” buried in a forum. . This is core functionality that has been stripped from the new quest app and one that breaks the deal for new users like myself. This device just isn’t worth it without interconnectivity.

ChasinCarbon

New Participant

This is STILL an issue as of January 12th, 2025.

Clearly there is no intent from the Meta team to make Move functional with Health Connect/IOS Health/Samsung Health again, otherwise it would have been fixed by now. After some simple searching online, this has been a problem for years!

I will personally be voting with my wallet and returning my Quest soon as a major functionality that I bought the device for is not working. If they can't manage to resolve the issue, then they must not understand the demand for it. Or maybe they simply do not care as most users purchased their device when the feature was still functional, and have no solace besides waiting for a class action to start.

Regardless, the Meta team needs to do something soon or admit that they will no longer be keeping the functionality active.

T

tigermat

New Participant

Adding my voice to this as well. January 23rd and also experiencing this issue. More than a little ridiculous that this can be an issue for 5 months and a company as large as meta can’t resolve it beyond “we’re looking in to it”.

P

pete686558

New Participant

Another +1 for this, I was all excited to try and get fit with my New Year’s resolutions but I feel I’m now only getting half the picture.

If you aren’t going to fix this (and in all honesty it feels like you aren’t) it feels like blatant false advertising to continue advertising it as a feature.

M

MetaAppsAccount

New Participant

Still waiting for the return!

A

Anonymous

got an email indicating that Meta will be removing Move from the Horizon OS and the mobile app on March 31, 2025 because "Move currently relies on legacy technology, which limits our ability to introduce new innovations for Quest users" without providing a replacement. What a joke.

ChasinCarbon

New Participant

Just got the same email and all I can say is

Are you kidding me?

This is beyond acceptable. How many people bought a VR to lose weight and now they're getting rid of Move after telling all of us that they had no plans to? Unacceptable behavior from a company this large.

I hope they have plans to compensate users for lying and degrading expected features, or they should expect a class action soon.

Rivers1424264

New Participant

I packed my headset up yesterday and sent it back. The platform is obviously dying

C

CommodoreSpence

New Participant

So obviously after months of silence the plan is to axe the feature completely this month. Unacceptable.

You (Meta) will correct the feature immediately or give me $500. Failure to do one of those options will result in you giving everyone who’s ever bought a Quest $500.

Do not assume you have other options. Fix this *now* and can the excuses.

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