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metaACC39
New Participant
July 11, 2025
Question

Missing Gift Codes for Recent Purchases - [I AM CAT] (Purchased Twice)

Dear Meta Quest Support Team,

I am writing to report an issue with recent gift code purchases from the Meta Quest Store.

I have purchased the game [I AM CAT]twice as a gift, but I have not received the gift codes via email for either purchase. I have checked all my email folders, including spam/junk, for both associated email addresses, and the codes are not present.

I have received the purchase invoices/receipts for both transactions, confirming the purchases went through successfully.

Could you please investigate why these gift codes were not sent and provide me with the missing codes, or advise on how I can retrieve them from my purchase history?

Thank you for your assistance.

Sincerely,

    2 replies

    Choleni
    Choleni
    Honored Contributor
    July 11, 2025

    Hi metaACC39​ 🙂

    reach out to support, so they can look into that.

    You can do that via email, chat or whatsapp here:

    Get support | Meta Store

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 18, 2025

    Hi there,

     

    Thanks for posting into our forum. We see you're having problems with not getting your codes sent out through email, and we'd like to look into this! Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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