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Anonymous

Solved

Not able to purchase any games

68 replies
72071 views

Just bought an Oculus Quest 2 yesterday, set it up and played around with some of the pre installed stuff and some free demos, but for some reason I'm not able to buy games on the store. I tried two different cards from different banks on the Oculus itself, the app and a desktop computer and none of them worked. The desktop and app both gave an error along the lines "something went wrong" and the Oculus told me that my bank needed further authentication and to check my email which i did and it just had a link back to the store and gave me the same error again. I also did not receive any messages from the banking app for either card asking me to authorise a payment.

This topic has been closed for replies.

MetaStoreHelpAnswer

Community Manager

Hello there, @kelton765432.2022. Being able to add a payment method is imperative to your overall VR experience. We want to ensure that you're able to add a payment so you can experience the games and apps you want. Payment matters are something that we take very seriously, and we always want to look into these issues thoroughly. With that being said, we ask that you please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to help, and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

karlaskizo

New Participant

Me too, I have the same problem. I put different cards and with my computer and the app and the web and always the same error.

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skipshot2k

New Participant

Same experience here. I can't buy anything - not with paypal and not with CC.

MetaStoreHelp

Community Manager

Hi there, thezombywoof!

We want our users to be able to buy games easily, so we understand how this can be an inconvenience. This is a known issue that is actively being worked on. In the meantime, we do suggest following these steps:

If you recently made a successful online purchase from a US merchant, then check to see if your financial institution placed any restrictions
Try another network connection type
Try another network location
Try different combinations of the area/zip code
Restart the device
Try another device
Try another payment method.
Try another web browser
Try purchasing with the Oculus Home app (2D or 3D)

Please let us know if this helps, so that we can then look further into this issue if it still happens.

We appreciate you! Cheers!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

F

fabioribeiro55

New Participant

Hi, I have exactly the same problem and tried every single method proposed... it is really frustrating.

MetaStoreHelp

Community Manager

Hey fabioribeiro55. Being an avid gamers ourselves, we understand how frustrating it can be to not be able to purchase the games you want; please allow us to assist you with this. Seeing that you've attempted the above recommended options to no avail, we won't have you attempt them again. Please Click Here. It'll bring you to our support site. From there you can submit a support ticket. We offer email and chat support. From there, one of our trusted agents would be more than happy to assist you with this. No worries, we'll get you back up and gaming asap. We're here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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BlindfEy333

New Participant

Same and I've reset my pin cause the original one doesn't work and I have been try to get a game for hour trying to reset it and still doesn't work

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goosesarethebest

New Participant

I’m having the same problem I have tried removing it and putting it back on I’ve tried switching to a credit card because I use visa and it still doesn’t work oculas please fix this

MetaStoreHelp

Community Manager

Hey @goosesarethebest! We know payment issues can be discouraging so we'd be glad to help out!

We noticed you're a good couple steps ahead of us, which is great!

As for now, we suggest reaching out with a support ticket here where we can provide some further support!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

Briizle

New Participant

im having the same problem i could not even buy my oculus quest 2 i had to get a friend to get it for me and it worked for them i also tried 4 different bank cards and paypal and nothing worked kept coming up with the same error i am unhappy about all this.

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nrHappiness

New Participant

I also can’t purchase anything on any devices because when I attempt to it says “ We’ve noticed something unusual and for your security, this request couldn’t be completed” and I have attempted to use other devices but it still doesn’t work.

does anyone know how to fix this

MetaStoreHelp

Community Manager

Hey nrHappiness! We'd love to take a look at that payment error you're currently receiving. Can't really have a fun time if you can't buy the games.

Please use the link here to make a support ticket where we can help further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Yesfries

New Participant

This is so stupid, im in 2022 AND I STILL CANT PURCHASE A GAME, I WOULD LIKE TO ACTUALLY PLAY ON THE 400 DOLLAR PIECE OF PLASTIC I JUST BOUGHT, ACTUALLY REDICULOUS

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VegaBiggs

Participant

Hi, I did a dumb thing and thought I had the same problem but no.

And now I cannot remove this message so I'm editing it, sorry.

MetaStoreHelp

Community Manager

Hey there, VegaBiggs! Thank you for drawing our attention to this. We understand how this could impact your VR experience, and it is the last thing we want to hear. So, let's try some troubleshooting steps that we'll leave for you to try. If, after doing everything, you are still unable to make the transaction, we strongly advise you to contact our fantastic support team so they can resolve this for you.

Check to see if the financial institution placed any restrictions
Try another network connection type
Try another network location
Try different combinations of the area/zip code
Restart the device
Try another device

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

F

fermanog

New Participant

I came here because I cant, for the love of god, buy any OCULOS games from the store.Come to know that lots of people are having the same issue.This makes absolutely no sense to me.Being that the hardware is sold at a loss because of the reliance on selling software, how can it be that the thing that should bring money to the company and, let's not forget the developers of the games, is so difficult to achieve.

I have been able to buy from the OCULUS store before but it has always been a very flaky process.

Come on guys this is so frustrating...