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Anonymous
November 14, 2021
Solved

Not able to purchase any games

Just bought an Oculus Quest 2 yesterday, set it up and played around with some of the pre installed stuff and some free demos, but for some reason I'm not able to buy games on the store. I tried two different cards from different banks on the Oculus itself, the app and a desktop computer and none of them worked. The desktop and app both gave an error along the lines "something went wrong" and the Oculus told me that my bank needed further authentication and to check my email which i did and it just had a link back to the store and gave me the same error again. I also did not receive any messages from the banking app for either card asking me to authorise a payment. 

    This topic has been closed for replies.
    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    March 28, 2024

    Hello there, @kelton765432.2022. Being able to add a payment method is imperative to your overall VR experience. We want to ensure that you're able to add a payment so you can experience the games and apps you want. Payment matters are something that we take very seriously, and we always want to look into these issues thoroughly. With that being said, we ask that you please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to help, and we hope to hear from you soon!

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    jmseffixrambo
    New Participant
    July 14, 2024

    Same when i try to buy a game what name wad i am security and it said request failed we are unable to complete your purchase at this moment. Please try again layer or contact our customer suooort team for assistance. Pls fix it meta qiest Thank you!

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 15, 2024

    Hey there! We appreciate you reaching out about this, we'd like to extend our helping hand and ask you to pm us so that we can further assist you. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    chelisue
    New Participant
    July 29, 2024

    iv had this same issue for over 2 years now. iv found thats its not a problem with you card or wifi or anything like that. meta restricted your account for no reason just like they did mine. we need to sue

    TheAntiSocializer
    TheAntiSocializer
    Honored Contributor
    July 29, 2024

    Hey everyone! Just wanted to jump in here and note that I'll be locking this thread. The reason being that the original post is now from 2021 and could have a different root cause than anything seen recent. 

    If you're currently running into any issues making purchases, I'd suggest reaching out to MetaStoreHelp through private message or a support ticket. You can also feel free to create a new thread within the Get Help boards. This way they can check out some other potential options to give a shot. 

    Thanks again!

    Sometimes it's okay to be a little Bing Chilling
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