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bugsquish
New Participant
November 8, 2025
Question

Oculus games missing in Meta desktop app

Hopefully someone can help as the support just sends me in circles. I have gone back to the desktop app after a while and all of my games are missing.  I bought a bunch of them from the Oculus store. I know there was a mess with requirements for oculus/facebook/meta accounts.  When I try to link my FB account it just says max meta accounts linked. I dont see a way to link the oculuis account.

      6 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      November 9, 2025

      Hi there bugsquish, we came across your post and wanted to offer some assistance.

       

      We understand that losing your games is not an ideal situation. Not to worry though, we'd be more than happy to look into this for you. 

       

      Would you mind sending us a private message so that we can gather some more information? To do this, go to our profile page or click here.

       

      Hope to hear from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        bugsquishAuthor
        New Participant
        November 9, 2025

        I sent you a  dm

        makem171807
        New Participant
        November 9, 2025

        not sure how to do this but can someone help me i have the same problem 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 9, 2025

        Hello makem.171807,

         

        We understand how frustrating it can be to run into the same issues, and we truly appreciate you reaching out. We're here to help and would love to look into this further with you.

         

        To keep things secure and personal, could you please send us a private message? Just click on our name to visit our profile, then select “Send a Message.” (Make sure you're signed into the community first so the option appears.)

         

        Alternatively, if you prefer, our online support team is also available and ready to assist you, you can reach them via this link.

         

        We're looking forward to hearing from you and getting this sorted together

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Mackem54
        New Participant
        November 10, 2025

        hi i do not know how to contact you when i try to send you an email it will not let me so dont know what to do ?

        ?

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