Oculus Quest 3s Purchase Request not Completed

6 replies
172 views

I was recently trying to purchase Bonelab and every time I do I get this. I’m buying it with quest cash but I have $50 in quest cash so that shouldn’t be a problem. I’m not able to purchase anything else. If there is anyone who knows a fix it would be very much appreciated.

steve40

Honored Contributor

Did you put in the wrong pin or something?

Choleni

Honored Contributor

steve_40 I don't believe. it's about a wrong code. You'd get another notification then.

It's the same issue that so many people are running into currently.🤷‍♀️

Happy_boy.1 the forum is full with issues like yours, as you can see using the forum search.

Search | Meta Community Forums

You can contact support via email, chat or WhatsApp HERE, even though it seems there is no resolution to that problem yet.

O

omid082424

Participant

I think the problem is with the PIN code.

O

omid082424

Participant

True, it seems like the problem is with the PIN code.

T

TheeOGdon

New Participant

The problem isn't the pin code. Other people are having the same issues, myself included. Meta support is the only way to go, but there are no current fixes, still waiting for them to finish "investigating" the reasons why it is happening... SO FRUSTRATING I've had the issue for about a month now.

steve40

Honored Contributor

What country are you people in? I'm not having any issue purchasing games, but I'm in Australia. I'm wondering if the issue is country-specific? I've been using PayPal.

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