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Shindoru
New Participant
September 6, 2025
Question

payment accepted, but no game

hey i got my vr today and tried buying a game i tried 2times it said payment accepted but i did not get the game 

7 replies

ShindoruAuthor
New Participant
September 6, 2025

can someone help please because i got debitted

jagmanmick
jagmanmick
Participant
September 7, 2025

Try looking in the apps library possibly download section can't remember which as it may be in there waiting for you to press the download request as I have had this problem myself and some games don't seem to automatically download. they need you to request the download.

    Choleni
    Choleni
    Honored Contributor
    September 7, 2025

    Hi jagmanmick​ 🙂

    I believe, his "purchase/buy" button does not change to "download/get" after he completed the purchase.

    Otherwise, he weren't able to buy the same game twice.

     

    Choleni
    Choleni
    Honored Contributor
    September 7, 2025

    Hi Shindoru​ 🙂

    Oh, that's not a great start to your VR experience.

    Reach out to support, so they can look into that and see why you can't download the game after the purchase is completed.

    Get support | Meta Store

     

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 8, 2025

    Hi Shindoru!

     

    Thank you so much for sharing your experience and for bringing this issue to our attention. We totally get it, we've all been there! It's so exciting to get a new game and jump into a new adventure. We're sure you must have been a bit disappointed when you realized you were charged for a game that wasn't even in your library. We know this isn't the experience you were expecting, nor is it the experience we want our users to have. We're here to help and happy to work with you to get this issue fixed as quickly as we can.

     

    In order to provide you with effective and efficient assistance, we would need to request some private information from your account. We would love for you to send us a direct message so we can discuss your issue discreetly.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon! Until then take care!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Maccyb123
    Honored Contributor
    October 23, 2025

    Very smart way to try to hide your spam post. It's been reported. 

    Maccyb
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 23, 2025

    Hey @michellecornelius721,

     

    We know how eager you are to get into the apps you have recently purchased and we want you to experience more of the fantastic apps available on Meta Quest. For that you need to install them on your Meta Quest headset. 

     

    Please send us a private message to look further into your issue. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you and have you experience all the fantastic apps available on Meta Quest!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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