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J0NESY86
New Participant
September 1, 2025
Question

Purchase trouble

Hi, when I go to buy a game or shiny rocks it’s says we notice something unusual and for security this request can’t be completed! Please visit help centre. It’s never done  this as I have bought games and shiny rocks few weeks ago for my son. I have tried 2 different bank cards and even bought a gift voucher loaded it on and tried with quest cash I won’t let me use that either! Could someone please help
thank you.

      4 replies

      SirYesSir
      New Participant
      September 1, 2025

      I've been dealing with this for 5 days now. NOTHING IS WORKING. LIST AN IDEA TO TRY AND I HAVE ALREADY DONE IT. Meta has ignored my emails and DMs for 15 hours and the TAKE30 Sale ends TOMORROW. There is nothing I have to help you except try to directly message them from here. 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 30, 2025

      Hey there J0NESY86,

       

      We want you to have the best possible VR experience and that includes being able to make purchases in the Metaverse. We really appreciate you informing us of the exact error message you receive when attempting to make a purchase or adding a different payment method.

       

      For us to look further into your issue we would ask you to send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

      Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to hearing from you soon! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      J0NESY86Author
      New Participant
      September 30, 2025

      Thank you I have messaged you. 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      September 30, 2025

      Hi J0NESY86,

       

      Thanks for the update. We have received your private message and we'll be in touch soon.

       

      We look forward to connecting with you soon! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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