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Quest 2 Oculus button not bringing up the menu

Forum|Forum|4 years ago
January 2, 2022
48 replies
56613 views

Apologies in advance if this has been answered elsewhere, I haven't managed to find a solution anywhere. On my quest 2, for a few months now, I haven't been able to bring up the oculus menu in a game with the oculus button to quit or capture content. I used to be able to tap the button and the menu would come up, but it does nothing now. I can still long press to reset my view, so the button technically works, but it just doesn't bring up the menu. To quit games I either have to restart my headset or use an in-game menu if it has one. Again, sorry if this is a dumb question, hoping I'm just being stupid and not doing something right. Any advice is appreciated.

Best answer by SteviePV

the O button, when pressed quickly seems to do what i need. thank you!

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Baconwrappedshrimp

New Participant

I had the same problem. To fix it I needed to restart my headset then I was good again.

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Helen7944

New Participant

I've tried restarting headset still not coming up

MetaStoreHelp

Community Manager

Hey there, Helen7944. We see you're having some trouble using your menu button. Since you've already restarted your device with no improvement then we would like to advise you attempt a factory reset.

To perform a factory reset using the headset:

Turn off your headset.
Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

Please note a factory reset will remove all data from your device, if you have Cloud Backups turned on all your games save files will not be lost as long as you are signed into your account properly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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sil02022

New Participant

I am having the same problem and I have tried everything I’ve restarted it I’ve powered it off and on again I have done everything that I can think of but nothing is working

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MrDiazUz

New Participant

Hi I had that same issue thinking the button was broken. Turns out this button was enabled which is strange since I don't mess with the settings. Once I disables it it started working

AliceinVRworld

Honored Contributor

Hey there! Just passing by to see if this is still and issue you're having?

We are all mad here.

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ilovemusic132

New Participant

The same thing is happening to me. I have no idea what to do😭

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MrDiazUz

New Participant

Hi I had that same issue thinking the button was broken. Turns out this setting of the button was enabled which is strange since I don't mess with the settings. Once I disables it it started working. This was my solution

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seungrix

New Participant

This mainly happens to me in games that are more demanding on the device so that may be a reason why this happens. When I click the menu button at first it doesn’t pop up but a few minutes later it will but it won’t let me interact with it so the only real solution is to restart the device.

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HolySmokexxxx

New Participant

It’s not show me anything

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maddox9064

New Participant

i figured out how to fix it all i had to do was switch passthrough off

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bingo052

New Participant

I have factory reset my headset and the menu still won’t pop up and I’m stuck on the pairing screen

MetaStoreHelp

Community Manager

Hi there bingo_052,

We came across your post and would love to assist in getting your controllers working with your headset again.

If you are stuck trying to pair your controllers to your headset try the following:

Power on and put on your headset.
In the headset, either an animation will ask you to remove the pull tabs from your controllers, or a message will tell you that the headset can't locate your controllers.
Put down the headset and wait for five to ten minutes.
Put the headset back on. You should see instructions on how to use gaze functionality in the headset.
Follow the on-screen instructions to pair your controllers to your headset.
Once the controllers are paired to the headset, follow the on-screen instructions to complete the rest of the setup process.

It may also be a good idea to force your headset to update to the current version of software available to it, incase there are any issues with the installation of any previous updates.

You can do this by visiting the Software Update Tool, then all you have to do is select your device and follow the on screen instructions.

If you are still having issues please send us a private message, so we can look into this further with you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!