Request not complete.

9 replies
294 views

Hey meta quest if you do see this i havent been able to buy anything it always says this, "We noticed something unusual and, for your security, this request could not be completed. Please try again or try again later, or visit the Help Center." Can you pls help been a problem for years im pretty sure. Thanks, Rory.

meta quest 3s

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Ossacip

New Participant

Same problem here :-(

Still no solution let's wait and see

MetaStoreHelp

Community Manager

Hi Ossacip!

We've noticed that you're having some trouble finishing your digital orders, and we're here to help! We totally get how important it is for you to have a great gaming experience, and we know that being able to complete your order is a big part of that. We're here to make sure that all you users out there have the games and apps you want.

We'd love to ask you to send us a private message so we can request your account information and check on the status of it. So please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We're always here for you, and we can't wait to hear from you so we can help you with this issue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

kingfisher00

New Participant

Support doesn’t know how to fix it. That is the issue.

MetaStoreHelp

Community Manager

Hi RORYCM14, thank you for bringing this issue to our attention!

We appreciate how much of an inconvenience it can be when you are unable to complete your purchases. This is especially so when one is excited to get new games. Rest assured that providing our users with access to the games they want is one of our top priorities, and we would love to help investigate why you are unable to complete your orders.

In order to do so, we will need some sensitive information from your account. Therefore, we would like to invite you to send us a private message so we can look into this further.

Once you send us a private message with your account details, we will be able to check the status of your account and payment methods to look for any underlying issues affecting your ability to complete purchases.

To send us a DM, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Patorns

New Participant

Doesn’t work for me I tried everything in the app

MetaStoreHelp

Community Manager

Hey Patorns!

We hear you're also having issues completing payments on your account, this is of course not what we want your Metaverse experience to entail and we would love to take a closer look into this for you.

However, we would require some personal details from your account which neither of us would want to share publicly for privacy reasons, so please drop us a private message, so that we can review this issue for you as fast as possible!

You can do so by selecting our name to get to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope to see you there soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!