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TwilightAquila
Inspiring
Oct 31, 2026 1:40 AM UTC
Question

Star Chart help

Hello, 

So, on my Meta Quest 2, I have an app called Star Chart. It’s my favorite of the space apps so far. Whenever I try playing it, I get a Meta Entitlement Error. Can you help me with this? Can that be resolved, or is it just not going to work anymore, or what?

    2 replies

    steve40
    steve40
    Honored Contributor
    Oct 31, 2026 2:11 AM UTC

    Contact the developer, San Shepherd.

    san@escapistgames.com

    Escapist Games

    Maccyb123
    Maccyb123
    Expert Contributor
    Oct 31, 2026 7:33 AM UTC

    ​This can happen, there are a few different possibilities. As ​@steve40 says, contacting the app developer is a good idea.. Other possibilities are:

    1. Account Mismatch: The active profile on the headset isn't the same account that originally purchased or claimed the game. (This commonly happens on devices with multiple user accounts enabled).

    ​2. Network or Server Timeouts: The headset temporarily lost connection to Meta’s authentication servers while trying to validate the license.

    ​3. Developer/Side-loaded Builds: If you are testing an app in development or using side-loaded tools, the user account may not be correctly linked to the app's release channel or permitted App ID.

    ​How to fix it:

    ​Restart the Headset: Hold down the power button for a few seconds and select Restart to clear temporary cache and connection glitches.  

    ​Check Wi-Fi Connection: Ensure your Quest has a stable internet connection so it can successfully ping Meta's servers to verify your license.  

    ​Verify the Account: Make sure you are logged into the exact Meta account that purchased or downloaded the application.

    Hopefully one of those will help you. Good luck! 

     

     

    Maccyb
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