New Participant

Question

there is not enough memory to run arizona sunshine 2

39 replies
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Hello,

my *brand new* quest 3 arrived yesterday. I installed Arizona Sunshine 2 on it and started playing.

The game often crashes with the error message "there is not enough memory to run arizona sunshine 2".

This happens at every 2 or 3 checkpoints. And right now it happened in the middle of a zombie fight.

H

Humdig1968

New Participant

same issue with me, most of the time its when the graphics are intense.

MetaStoreHelp

Community Manager

Hey there, everyone! We've noticed that both of you are experiencing similar issues while trying to play Arizona Sunshine 2. We're here to help and get things back on track so you can enjoy the game again. But before we proceed, we need to ask a few questions.

Please confirm that the app is being downloaded from a Meta platform.
Was the app successfully downloaded and installed on the headset.
Are you able to launch other applications?
Does the problem occur with more than one app?
When did this start?
Were any changes made?
Is the Home Environment having any issues?

Once we receive your responses, we'll be able to provide further assistance. We appreciate your time and look forward to hearing from both of you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

jongetfcAuthor

New Participant

Please confirm that the app is being downloaded from a Meta platform: 👍 Yes
Was the app successfully downloaded and installed on the headset: 👍 Yes
Are you able to launch other applications? 👍 Yes
Does the problem occur with more than one app? 👎 No
When did this start? From the beginning, on day 1 after unboxing my quest 3 and installing AS2.
Were any changes made? 👎 No
Is the Home Environment having any issues? 👎 No

MetaStoreHelp

Community Manager

Hi jongetfc. Thank you for that information. We have a few troubleshooting steps left, and we would like for you to give it a go.

Restart the headset.
Log out and back into the phone app.
Uninstall that application, restart the headset, and reinstall the application.

If this does not help, we would want you to make sure your cloud backup is enabled and try a factory reset. Please let us know how this goes so we can proceed accordingly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

Sahadams

New Participant

I've done all the recommended steps including factory reset and still have the issue where it crashes with lack of memory on a Quest 3.

MetaStoreHelp

Community Manager

Hey there everyone! Thank you all for this information and trying out all the troubleshooting as this helps narrow things down. In this case as this does appear to be limited to this game, it might be worth hitting up the developer. You can reach out to their support here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

MaGicBush

New Participant

Same issue for me since I bought Arizona Sunshine 2 a few month's ago. I can play for about 10-20 minutes and it crashes with the out of memory error and I have been using a Quest 3 since last year. No issues with any other game.

M

marleyman04

New Participant

Yes I am having the same problem on quest 3 128gb storage. It's only seems to happen after I die and it crashes reloading with the message not enough memory to run arizona sunshine 2. This does happen frequently but I am still able to ay the game. I have reported the issue to the game developer

MetaStoreHelp

Community Manager

Hey there, marleyman04. Thank you for letting us know! Having your games run smoothly without crashing is pretty important.

Do you experience this error with any other games or devices? We typically recommend a restart of the headset to help make sure memory is clear and ready for use. Sometimes, a reinstall of the app in question helps. And while not always the case, if an app has a memory leak, that can cause all sorts of crashing and app issues. Hence we ask if other apps have the same problem.

Headset version V69 is also being rolled out, so be sure to try updating your headset as well.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

marleyman04

New Participant

Everything else runs fine it's only this app. I link to my pc wirelessly for other apps and that also runs fine. This seems to be an app issue rather than a headset issue

M

Macheteboy52

New Participant

Arizona Sunshin 2 is a mess when I use slide motion. How do I fix this? It seems pretty obvious that this is not the

way any game is supposed to work. My headset says I am up to date (no software updates). How do I update to V69?

S

stump691969

New Participant

I am having the same issues and have tried all you recommended steps, it does not help. I did not have this issues in April (last time I played Arizona Sunshine ") my friend I played with got same error message. I have 329GB memory.

MetaStoreHelp

Community Manager

Hello there!

We would love to help you more with your particular case. Why not come to us in a private message? Please select our name to get to our profile page, or click here: . Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Thank you very much for reply to the message.

We would love to help you more with your particular case. Could you please come to us in a private message? Please select our name to get to our profile page, or click here: . Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!