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thedapperzaper
New Participant
July 5, 2022
Question

Twd saints and sinners wont start

I got saints and sinners when it first came out, and it has worked fine until now. When I try to launch it, it shows a black screen with the saints and sinners logo with 3 dots underneath it. It stays like this for a few seconds, then I am returned to the oculus home. Does anyone know a fix for this? (I am on quest 2 and this does not happen with ant other apps)

    21 replies

    WootM4ge
    Honored Contributor
    July 5, 2022

    I'd recommend un-installing and re-installing the app to see if any change was made. If you're still experiencing the issue, please let me know and I can look into other potential solution! 

    "They say that the best blaze burns the brightest when circumstances are at their worst."
      gamingraptor420
      New Participant
      December 6, 2022

      i did that but it did not work what do i do

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        December 7, 2022

        Hey there, gamingraptor420! We want to get you into that game as soon as possible; it's on a whole new level, and we can't have you missing out on any of the action.

        • Restart the Headset
        • Log out and back into the phone app
        • Factory Reset  for the last option

        If this issue is still a problem and not fixed, here is a link to make a support ticket so our team can look further into it for you.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        TobyLovesBees
        New Participant
        June 10, 2023

        I found this out.. don’t know if you are still having this issue but it has to do with a failed update of a game because of storage or something

        kesan19
        New Participant
        February 14, 2024

        what do you mean failed update of a game because of storage

         

          Flysuperman98
          New Participant
          February 14, 2024

          I domt know if this issue has been resolved. My walking dead game just sits on the loading screen and does not do anything else. This is the only game that does it and I've tried anything. I wasted money on this game that doesn't even work anymore. I've contact the developers of the game and they are giving me the run around. Any help on getting this game to work or getting a refund would be great! I bought this game back in January as well.

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            February 14, 2024

            Hi there, Flysuperman98! We understand how frustrating it is when our favorite game doesn't work as expected, and we absolutely want to help get you back fighting zombies as soon as we can. 
             

            Since you've already reached out to the developer, as recommended above, we would like to confirm if you've completed a basic restart by: Uninstalling the game > Restarting the headset > Reinstalling the game.
             

            If this restart cycle doesn't help with the Walking Dead: Saints & Sinners game loading, we will want to collect some account information from you for additional review. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            ThaBlackKnight1
            New Participant
            January 2, 2025

            I have the game and have never been able to get past the campfire scene after the tutorial without the game crashing. I have re installed and factory reset and it has been like this for years. Anyone know how to make it work on Meta 2?

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