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New Participant
December 14, 2025
Question

Unable to add credit card

I have been trying for days to add a credit card. Once i put all the information it always tells me uanble to add. My credit cards are all working correctly. Does anyone have this problem

    1 reply

    MetaStoreHelp
    Community Manager
    December 14, 2025

    Hello there, thank you for posting on our forum.

     

    We understand you are having an issue adding a payment method to your Meta account. First of all, please find the steps to add a payment method in the handy link provided here. Additionally, please try multiple payment methods if possible, to see if the issue is with the account or the card. 

     

    If you are still unable to add a payment, please follow the steps below to contact our support team privately, they will be able to check out the account for you. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!