I have been unable to access my Instagram account since May 2025. As of October 27, 2026, the issue remains unresolved.Initially, Instagram rejected my correct password and said it was incorrect. Since then, I have tried every available recovery method without success.Here are the issues I encounter: Login: “Sorry, there was a problem with your request.” Email login link: Gets stuck on “We’re logging you in now...” and nothing happens. Help Center: “Sorry, this page isn’t available.” Password reset: Even after changing my password, Instagram says it is incorrect. Email verification codes: “Sorry, there was a problem with your request.” Video selfie verification: I completed the recovery process, but it did not restore access. My account is still active and has not been deleted or deactivated. Despite trying password resets, email codes, login links, and video selfie verification, I remain locked out.I have been experiencing this issue for over a year. Please investigate this technical problem and help me recover access to my account.Thank you.

New Participant

Question

Unable to Log In to My Active Instagram Account. Help.

4 replies
50 views

I have been unable to access my Instagram account since May 2025. As of October 27, 2026, the issue remains unresolved.

Initially, Instagram rejected my correct password and said it was incorrect. Since then, I have tried every available recovery method without success.

Here are the issues I encounter:

Login: “Sorry, there was a problem with your request.”
Email login link: Gets stuck on “We’re logging you in now...” and nothing happens.
Help Center: “Sorry, this page isn’t available.”
Password reset: Even after changing my password, Instagram says it is incorrect.
Email verification codes: “Sorry, there was a problem with your request.”
Video selfie verification: I completed the recovery process, but it did not restore access.

My account is still active and has not been deleted or deactivated. Despite trying password resets, email codes, login links, and video selfie verification, I remain locked out.

I have been experiencing this issue for over a year. Please investigate this technical problem and help me recover access to my account.

Thank you.

Maccyb123

Honored Contributor

I'm sorry but we cannot investigate anything for you. This is a user only forum dedicated to troubleshooting Quest VR headsets and AI glasses. We have nothing to do with Facebook Instagram or WhatsApp. There are no Meta staff here, no Meta moderators, no Meta community managers. Only users. Here is a link to disabled Instagram accounts, it's all we can do.

This thread will be closed shortly as we cannot do anything more.

https://help.instagram.com/366993040048856/

Maccyb