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bepstein111
New Participant
July 13, 2025
Question

Unable to make purchases

Whenever I try to make a purchase from the app on my phone or from the headset, it just sends me in loops, asking for my payment method, confirm, ask for payment method, confirm, ask for payment method….

I checked and none of the transactions went through, and I tried both PayPal and a credit card. I’d love to give you money in exchange for apps and games, but for some reason I can’t?

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
July 13, 2025

Hi bepstein111! Thank you for bringing this issue to our attention.

 

Ensuring that our users can purchase and enjoy new apps and games for their VR experiences is one of our top priorities, and we would be more than happy to investigate this issue with you and help resolve it!

 

If you're having trouble placing an order on meta.com there may be an issue with the payment method or billing details you entered.

Try the steps below to complete your purchase.

 

  • Confirm that all of your information is correct during checkout.
  • Try using a different browser. 
  • Use a different accepted payment method.
  • Double check and ensure you are using an accepted payment method.


You can find more on accepted payment methods and card issues here.

 

We have also noticed that you have sent us a direct message. We will reply shortly to request some information about your account so that we can investigate the problem further and determine the root cause.

 

In the meantime, please follow the above steps to speed up the process and ensure you receive the efficient and effective assistance you deserve.

 

We will talk to you soon! 

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