Skip to main content
Anonymous
June 9, 2026
Solved

URGENT: iOS account stuck in private Pets Park - need server reset

  • June 9, 2026
  • 18 replies
  • 313 views

I’m on iPhone. My Horizon Worlds account is server-locked to a private Pets Park instance. I deleted/reinstalled the app, offloaded, updated, restarted phone. Still auto-loads “private park” with “The stream will begin shortly” screen. I cannot access any menu or leave. Please reset my active world to Home. 

      Best answer by

      Thank you, I will stop bugging ya’ll I’m just a retired old guy and just like the game I’m stuck in. Thanks for the kindness 

      18 replies

      Maccyb123
      Honored Contributor
      June 9, 2026

      I'm not sure if you are aware, but this is an open unsecured public forum for users only. There are no Meta employees here, only Quest headset users. Please for your own security immediately edit your post and remove your personal email details from this message. You are opening yourself up to having your account hacked. 

      If you would like to talk to a Meta employee who is not an Ai bot visit the link here.. There are options to talk directly to a support person. Good luck. 

      https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

       

       

        Anonymous
        June 9, 2026

        Ok thank you for your reply, I’m trying to delete it but can’t seem too

          Choleni
          Choleni
          Honored Contributor
          June 9, 2026

          Anonymous​  there is a little gear in upper right corner, click that to edit your post.

            Anonymous
            June 10, 2026

            Well I see the reason I am stuck but support doesn’t seem to help. I was talking to them for 3 hours and they can’t seem to realize this is a server issue ☹️

            Anonymous
            June 27, 2026

            I understand you lack tools, but this is an account lockout caused by Meta deleting content. That makes this a billing/account access issue, not just a bug. 

             

            I need this escalated to the Horizon Worlds engineering team. Please create a JIRA/ticket with my videos and error code: 

            Relay: Missing expected data at path 'target_object.<abstract-type-hint>'

             

            I cannot be expected to buy hardware to fix Meta’s server error. If no manual reset exists, I need a formal explanation for account data deletion or a refund of all Horizon Worlds purchases tied to this account.

            Maccyb123
            Honored Contributor
            June 27, 2026

            Anonymous​ I think I might have explained to you before that this is a user only forum. There are no Meta employees here, so we cannot escalate it to anyone. We cannot create a ticket, we have no access to accounts or engineering teams.. We only can help with general issues related to use of the headset. Complaining to Meta here is a waste of time. We are not Meta, just users like you. 

            You need to deal with Meta Support directly. 

            I'm sure I provided a link already to talk directly to a human support person at Meta, but here it is again for you. Write your request there. Hope you get it resolved. Good luck. 

            https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

             

              Anonymous
              June 27, 2026

              Meta engineers do monitor this page, so I’ve been told. That link keeps wanting me to apply to be a developer lol

              FieryWolves
              New Participant
              September 1, 2026

               Yeah.. also for Meta points we keep getting the same stupid quest from day and the day out!! :( 😿 😢 😔 😞 

              I’m tired of this EVERY WEEK!.. Like they need to either BRING BACK / FIX the game ..or remove the algorithm for the achievements for it. We can’t play it for Meta points & it’s still attached to gameplay like Profit or Perish as well.

              ..Or just make the private version extended.. so you can dig and walk around

              steve40
              steve40
              Honored Contributor
              September 1, 2026

              I’m tired of this EVERY WEEK!.. 

               

              Terms & ConditionsAccessibility statement