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TBall
New Participant
July 19, 2025
Question

Will not let me buy games from the store

So I have tried to add a back card credit card and I have bought a gift card and it still won’t let me buy anything. It keeps telling me I need an appeal. Any help would be appreciated 

      3 replies

      Choleni
      Choleni
      Honored Contributor
      July 19, 2025

      Hi T_Ball​ 🙂

      you must contact Meta support, so they can look into that.

      You can do that via email, chat or whatsapp here.

      Get support | Meta Store

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 21, 2025

      Hi there!

       

      We just saw your post about the problems you're having making purchases from the store, and we'd be happy to help.

       

      If you have not already contacted our support team using the previously suggested link, you can always reach out to us via private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you! 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      TheSDog
      Participant
      December 29, 2025

      I’m having the same problem

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