Other Troubleshooting

I'm running a lab with ~12 Quest 3 headsets each in their own 10'X10' room. This morning I started running into issues with the headsets would revert from their setup roomscale boundaries into stationary boundary mode. I have tried setting up the boundary in the home screen and in the desired application. The roomscale boundary holds until I take the headset off and put it back on. At that point it says that it doesn't detect a boundary and switches to stationary boundary.My current version is v2.31021.I've cleaned the cameras and sensors and lighting is the same as it has previously been when it held a boundary. I've tried removing boundary history and adding a single roomscale boundary. I really want to avoid factory resetting due to the time involved in performing setup on all the devices.I'm looking to see if anyone else with this version is also encountering this issue, and if anyone has a solution.

Hello, i would like to wonder why i cant get gifted stuff. I won a game and the host owes me 15 quest cash. Hes trying to gift me it, but it doesnt work. For other people, it does work. I would like a response RELATED to this as i genuinely need help.

Years later, the Meta store is still broken.  You scroll down. You find a game. You click on the game page to read reviews etc. You go back, you're now at the top of the entire list. Rince and repeat. Multiple reports to Meta, still not fixed. Why?! 

Hi,As a family we have 3 Meta Quests and four accounts. I am set up as the main account with my three boys having child accounts. One of the child accounts is using app sharing to use the apps available from the main account. For another we have had to re-purchase the games on his own account so that he can play them.Now my other boy has received a meta quest for xmas. I have no issue with approving free apps for his account but for some reason I keep going around in circles when trying to purchase apps and now need some help please.At first my boy made the requests and I approved them in the app and tried to make a purchase. At this point it actually seemed like it was going to work until my bank declined the payment for fraud purposes. Since then I've tried re-doing the same approach, I've tried gifting the game, I've tried doing it on the quest, on the app, and on my Mac, but nothing seems to work. I'm not even getting a declined message from my bank now. I just receive an

When I was charging my Meta Quest Pro with cable, the indicator light suddenly went out, and the headset wouldn't turn on again.I tried the method suggested online—pressing and holding all the buttons to restart—but that didn't work. Now it won't charge and won't turn on.Since this headset was purchased a long time ago, it wasn’t being charged with the original cable when the issue occurred.Furthermore, I am currently unsure which account is linked to this headset. When I attempted to Verify my device, I encountered the following error message:  Support isn’t available for this device.

How do I change the settings in my son’s MQ2? I have an adult account and he is 10-12 but when I go to the app all the settings are grayed out. I want to turn on the time settings for nighttime. 

how would someone fix this issue without making it worse or buying a new headset i also wouldn't like to repair the lenses myself

since the latest update to version 2.3.1034 my quest 2 has been flickering on the left panel. Only happens when video is playing, when it's paused it stops. Also, doesn't happen during other stuff.

As I haven't used my Meta Quest3 device for a long time, I need to re-login to my Meta account. I still have the email associated with my account and can receive verification codes through it. However, the mobile phone number I bound has been deactivated, so I can't receive the verification codes sent to my phone! I can't log in to my account and I can't modify the two-step verification either. This is really bothering me! That's why I have to create a new account to asking for help. I can't connect with support member, so what can I do to get back my last account?

Hallo zusammen, ich komme nicht weiter. Meine Meta Quest 3 wurde gestohlen. Dies wurde polizeilich gemeldet. Die Polizei nennt eine Möglichkeit der Sperrung der Brille, da diese eine Seriennummer hat. Zweck der Sperrung wäre das der Verkauf der Brille nicht möglich wird, bzw. Der Käufer zur Polizei geht, um den Verkäufer zu erwischen. Dem Support liegt Kaufvertrag, Aktenzeichen und Seriennummer vor. Doch es passiert nichts. Es wird nur auf die Werkseinstellungen verwiesen. Das Ticket ist standardmäßig, ohne ein Bezug auf mein Anliegen.  Ich hoffe mir ein Support hier, da ich sonst am Montag den Verbraucherschutz hinzuziehe gemäß Diebstahl-Richtlinie einen DEVICE LOCK / dauerhafte Sperrung für Neuanmeldungen

Hi everyone, I recently switched to a new Meta Quest 3 from meta warranty services, i continue to use my same Touch Pro controllers  and I’ve been stuck with a very frustrating issue: In the SteamVR menu / dashboard, the controllers show up correctly as Quest 3 Touch Plus (blue laser, correct 3D model). But the moment I launch any SteamVR game, SteamVR switches them to “Oculus Touch Legacy Bindings”. In-game, the controllers look wrong (smaller, with tracking rings, purple lasers) and are miscalibrated (like held backwards in Paradiddle, drumsticks pointing the wrong way). With my previous Quest 3 on the same PC, everything worked perfectly out of the box (no tweaking, games launched fine with the right bindings).   --- What I’ve already tried (nothing worked so far): Full factory reset of Quest 3, complete clean reinstall of SteamVR and Oculus PC app, deleted every config folder and registry keys (AppData\\Local\\openvr, Steam\\confi

As of May 2026, besides the documentation on "Lying Down Mode", there is no documentation for developers building Meta Quest applications on how to make sure that their applications are accessible and compatible with Meta's OS level accessibility features. According to Unity, 70%+ of top-selling Quest games are made with Unity. Despite Unity being the most popular platform for building Meta Quest applications, when you search for accessibility on the Unity developer documentation on Meta's documentation site for Quest, this is the only result:   Also if you search for accessibility on the developer documentation for all other platforms, you get the same results and some platforms don't even provide the Lying Down Mode documentation.While there is accessibility feature documentation for end users of the Meta Quest platform as well as design documentation for Meta Quest software developers, there is no corresponding developer documentation or example projects for how to ac

and so, I played my favorite beat saber, completely discharged the glasses, sent them to charge, and did not touch them all day, today I take them to play, and when I turn on the black screen, and select a profile, my hands are not tracked, as well as the controllers, while after a couple of attempts to restart, I managed to log in to the profile, everything worked as it should be, but an error came out that the system was not working, and after the error that the room was too dark, the screen turned black again, and the tracking of the controllers disappeared, I decided to reset the glasses, as a result, the black screen after resetting the glasses to factory settings, the white indicator flashes, the bootmod is loaded, I tried to update through the official utility on meta site, but it doesn't help, it's still a black screen, what to do

My son hard reset his Meta Quest 2.  He's not able to log back into his profile to restore his data that was backed up to cloud.  I've tried contacting support but no response, any help from the community?  Is there a way to figure out what email is tied to a user ID?  

Estoy haciendo los pasos pero me quedo estancado en seguridad por que no se ve ningún botón para seguir y en los metas que me sale 1 de 2 prosiga en la aplicación

I can buy apps without problem using my Master Card debit card, but when I try to start a free trial subscription, apps ask me to verify with my bank in the Horizon app. The horizon app starts verification, but the process never completes and I’m unable to start my free trial. anyone else seen this problem and if so, know the cure?i tried using paypal as payment method but it still wants to verify with my bank and the exact same thing happens

 

My friend from South Korea has issues with controllers and has been writing with Support for 6 weeks now, around 14 Mails (!) back and forth. She is a streamer, but has a tough time talking in english.Her controllers have issues with not recognizing input and stick drift.She has been offered an advanced replacement, but the links for these didnt work.She has received the RMA link and tried to proceed with the “Complete Request” step. However, the page redirects her to a checkout screen where it says that shipping to South Korea is not available. They sent her several links, always the same result and that they want to try again and get back to her etc.. This has been a very time consuming experience, with no result.Now after 6 weeks (!) they say they have technical issues and can only do a normal RMA, where she would have to send them back first and then after a few weeks would receive a replacement.. This is really difficult for her, as she cant really do a break for her streams for t

How to get new Navigator on my oculus quest 2?

This more update where you can’t go back to the old environments like in your own house comfy type feeling is so bad like horrible update they have all of us stuck in the garbage loft with minimal environments RETURN THE OLD UPDATE WHERE THE META FELT LIKE HOME NOT A PRISON

Hiya, I purchased a credit/redemption code from Amazon for a football game and it asked me to log into my Meta account and redeem it after my purchase. I have two Quest 2 headsets, 1 set to sharing enabled.When I redeemed the code, the credit automatically went to the wrong device sadly. Is there something I need to change on my account for it to go the correct headset.Thanks for any advice on this...Chris

Recently got access to the PTC for V81, and all seemed fine. But I turned on my Quest 3 and the menu won't appear at all, even after holding down the right controller button and even testing it with hand tracking...HOWEVER...This issue seems to be hit and miss. When I was ready to give up and do a factory reset, turned my headset on and randomly the menu appeared again. It sometimes disappears if I leave my headset on standby for a while, and sometimes disappears if I turn it off and on, and sometimes just randomly appears.Is this a common bug or does anyone have any potential fixes? I have tried launching games from the app and it did work one time, despite it showing the launch and install on headset, even when the app is already installed. I understand it's a beta and could be a bug but wondering if it's just me.Also, when the menu doesn't appear, if I were to hold the power button, it just shuts down, it doesn't give me the option to reset or anything.Any help greatly appreciated \ud83d

Sup everyone o7 First post here, tho i'm looking for help on a very anoying issue ya might all have Since last update V85, Limits always sets itself on stationary by default. So if ya guys uses steamlink, or any link system, wired or not, you will have isues when moving in your playspace. When i start a single app, i always end up having to manually overide the roomscale so i can play my games withought geting kicked out by the OS cause i'm off room for it Did anyone found any fix for that ? 

Hi everyone,After updating my Meta Quest to v85, I noticed that both CPU and GPU are constantly locked at maximum levels, even while staying idle in the system menu.I tried the following ADB commands:adb shell setprop debug.oculus.adaclocks.force 0 adb shell setprop debug.oculus.cpuLevel 3 adb shell setprop debug.oculus.gpuLevel 3but the issue still persists.What is strange is that the same behavior also happens on a freshly installed Meta Quest with no apps or custom modifications.I’m monitoring CPU and GPU levels using OVR Metrics Tool.Has anyone else experienced this issue after v85?Any suggestions or possible fixes would be greatly appreciated.Thanks!

I would like to suggest the addition of native Brazilian Portuguese (ABNT 2) keyboard support for the Meta Quest 3.For those of us using the headset as a professional workstation, the lack of native support for the "ç" and vowel accents is a significant barrier to productivity. Navigating these limitations in the standalone version is currently inefficient.Bringing native ABNT 2 support to the system settings would greatly benefit many users who rely on the Quest 3 for document editing and professional communication.