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Whiti
New Participant
May 21, 2019

Can't update Santa Cruz

Hello. I am not able to connect to Oculus Quest via phones (tried Oneplus 2, Samsung galaxy S7, Huawei P30). After forcing update with usage of ADB headset is stuck in downloading, and logcat returns that HMD update is at 100%, but OTA is unavailable

    3 replies

    mousebear
    mousebear
    Honored Contributor
    May 21, 2019
    @Whiti Welcome to the Oculus Developer Forums!

    Please ensure you have the latest version of the Oculus companion app running on your device. If you have the latest version, could you provide me the firmware version of your Oculus Quest unit?
    If you need immediate help or want additional support/context on an issue you are having with our platform or integrations: 1. Gather any and all logs , screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.) 2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1). 3. Tag me @mouse_bear once you have done so!
    kieranjig
    New Participant
    May 22, 2019
    I too am running into this issue with a Santa Cruz dev kit that hadn't been used yet.
    I found if I kept running through the adb manually triggered OTA update process I was progressing through newer and newer version each update.

    Here are the firmware versions I've gotten through:-
    oculus/vr_monterey/monterey:7.1.1/NGI77B/256550.3250.0:user/release-keys
    oculus/vr_monterey/monterey:7.1.1/NGI77B/256550.4340.0:user/release-keys
    oculus/vr_monterey/monterey:7.1.1/NGI77B/256550.4890.0:user/release-keys
    oculus/vr_monterey/monterey:7.1.1/NGI77B/256550.5260.0:user/release-keys
    oculus/vr_monterey/monterey:7.1.1/NGI77B/256550.5350.0:user/release-keys

    The last one is as far as I got (256550.5350.0). Now the problem still persists, without the HMD connected to wifi, it shows the screen to ask you to download the companion app and connect/pair the HMD with your phone (the one that shows the 5 digit code). At this point I can't get the phone to connect.

    If I connect the HMD to wifi it says its 100% progress through updating and I should check with the phone app for when it's ready to go. At this point I am stuck. As I can't manually trigger any further newer updates through adb.

    Any ideas on what I could do next @NinjaGaijin ?

    My phone is a Samsung Galaxy S7 running android version 8.0.0

    I have the latest version of the Oculus Companion App and I'm trying to pair it via the "Oculus Quest" pairing menu option.

    kieranjig
    New Participant
    May 23, 2019
    As an update to this, I left the HMD on and at the updating screen for long enough, and I rebooted the HMD device some more times and it eventually paired with my phone. So the problem has gone away now.
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