Skip to main content
EricaCope
New Participant
August 12, 2025

Cloud Backup not working

  • August 12, 2025
  • 3 replies
  • 280 views

Hello.

We have a project on unreal 5.5.0 for quest 3 and our save system is working and we have cloud backup enabled on dashboard. But when we uninstall the game and reinstall it we seem to lose all the saves.
Am I missing some configuration?

Thanks for the help.

    3 replies

    GATORSAURU5
    Meta Employee
    August 27, 2025

    Hello there!

    If you go here, that will take you to our documentation on cloud backups. This goes over the technical implementation, testing, and more. If you cannot find your resolution within our cloud backup document, please let me know and we can troubleshoot this issue further!

    Hope this helps!

    RiverExplorer
    RiverExplorer
    Honored Contributor
    August 27, 2025

    His product is with Unreal, you pointed him to the Unity docs. I am not sure how much, or any difference. This is the correct link:

    https://developers.meta.com/horizon/documentation/unreal/ps-cloud-backup/

    RiverExplorer.US]@gmail.com https://RiverExplorer.games
    RiverExplorer
    RiverExplorer
    Honored Contributor
    August 27, 2025

    I have noticed that on the headset, you sometimes have to enable backups for the app. I have not figured out why sometimes it seems to be enabled by default, and other times it is not.

     

    RiverExplorer.US]@gmail.com https://RiverExplorer.games
    Terms & ConditionsAccessibility statement