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valentinwinkelmann
New Participant
December 11, 2022

Developer HUB: OVR Wont install

We are currently trying to port our current indie game to Meta Quest and would like to run performance tests here as soon as possible. Unfortunately, the Developer Hub does not seem to be able to enable OVR on the Quest. As soon as we press OVR Metrics Tool->Install, the install button is grayed out and says "Removing..." but nothing happens. When you go to Downloads->Applications->OVR Metrics Tool, there is a never ending loading bar and a label with the text "Uninstalling..." and a loading spinner rotates. If you go from there back to "Device manager" the "Removing..." is gone again and the "Install" button is there again. the process can be repeated any number of times without result. Also restarting Quest and PC lead to nothing. Otherwise, the Developer Hub runs well, it can transfer apps, perform various remote controls and the performance analyzer also provides some data. But what we really need is the OVR.

    7 replies

    FiveFingerStudios
    Up and Coming
    December 12, 2022

    I'm having the exact same issue at the moment. Did you ever figure it out?

      valentinwinkelmannAuthor
      New Participant
      December 12, 2022

      No unfortunately not and it is very annoying. Of course we can read the FPS numbers ourselves with a simple script, but we urgently need detailed information about the performance. Good to know that this bug is not only affecting me.

      DrDubya
      Inspiring
      January 10, 2023

      same issue here

      DrDubya
      Inspiring
      January 10, 2023

      Have you tried a manual install download it here https://developer.oculus.com/downloads/package/ovr-metrics-tool/

      martinstrapko64
      New Participant
      March 29, 2023

      For me using another USB cable helped. High speed cable that is also required for Oculus Link. The other one was lower speed, so I guess that's why it got stuck for me.

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