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June 19, 2021

Issue with Oculus iPhone app, "Failed to Load Video"

I just did a factory reset on my Quest 1 and signed in with a test user account. After setting up the WiFi it gets to the next screen where it is stuck with an error "Failed to Load Video" "Please check your internet connection and retry." and I click the Retry button and it never gets past this. I can't finish setting up my Quest 1 for testing. I know I have an internet connection, the browser on the phone works just fine. Is it something about some intro video has been taken down for Quest 1, or is maybe not accessible for a test user account??