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EJMB100
New Participant
August 23, 2023

My App no longer works after Quest 2 software update

My app was working fine until I updated to the latest Quest 2 headset software.  I have the same issue with 3 other headsets after I updated to the latest software. 

When I attempt to launch the app I developed, it goes black and then bounces me back to oculus lobby or it asks to reset the boundary. I have four headsets and they all have the same issue after updating. My app was working fine and only stopped working after the headset software update.

I've done the following to no avail

1) Factory reset on one headset (i have issue with the 4 headsets I've updated). That hasn't resolved it.

2) I've tried at my home and at a co-working location

3) I've uninstalled and reinstalled my app.

4) I've signed off of wifi and signed back in.

Another developer I contacted also has the same issue.  

Does anyone come across this and was able to resolve?

 

2 replies

Guzzer1264928
Guzzer1264928
New Participant
August 25, 2023

We had a similar issue with our app on a firmware update as well.  The issue turned out to be a change that affected shaders.  We were able to fix the issue by updating our API and editor versions.

The way we were able to determine this was to use a lot of adb logging through the MQDH with our headset connected to the PC.

We also caught this early because we had some of our headsets enrolled in the PTC, which you can enable within the MQDH.  I would recommend doing this so you can detect these kinds of issues when the firmware updates are rolled out for test, rather than when they go live.

I hope this information helps you to resolve your issue and prevent such cases in the future.

EJMB100Author
New Participant
August 31, 2023

Thanks Guzzer

We found the error and it seems that v56 has a conflict with single pass rending. We switched back to multi-pass and it works again. However, we give up performance in doing so. Any suggestions on what could be done to have it single pass compatible with v56?

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