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New Participant
June 21, 2019

Oculus Quest entitlement check fail

Hello,

I'm having issues with the entitlement check on the Oculus quest, it always fail.
Yet it's working perfectly on Oculus Go and GearVR.
I'm using the latest OVR SDK integration from Unity asset store; 1.37.

Any idea what's happening here ?

Regards,

12 replies

Inspiring
June 21, 2019
Are you sure it's working on the Go/GearVR?  I'm having all calls to all Android platforms fail right now.  Including the simple Users.GetLoggedInUser().OnComplete(GetLoggedInUserCallback); It returns in less than a second with a failed message of User is in an unrecoverable state.  Used 2017,2018,2019 most current OVR integration and older versions both on Go and Quest.  It seems like something is really messed up right now.
devtestAuthor
New Participant
June 24, 2019
@beep2bleep Yes, we don't have any issues with entitlement check on our Go/GearVR app for sure.
New Participant
August 8, 2019
I also having similar issue. Any updates on this matter?
Inspiring
September 6, 2019
I have also had an issue with this. Any answer from support?
Inspiring
September 6, 2019
I used SideQuest with my Quest and it seems that others who have used SideQuest have also had errors with their entitlement checks: https://www.reddit.com/r/OculusQuest/comments/ccpxiy/sairento_stopped_working_entitlement_check_failed/

I wonder if the two are connected.
New Participant
September 10, 2019
@dev-test Did you solve the problem? I am also experiencing same issue on Unreal
New Participant
March 24, 2020
Im having the same problem too
New Participant
June 3, 2020
I just now had this problem, and it happened before on an account that I spent a LOT of money on. Sidequest apparently isn't so "trusted" after all.
Up and Coming
July 20, 2020
Do you need a different project than Go/Gear to get entitled on Quest?
New Participant
July 28, 2020
Correct me if I'm wrong, but apparently you need to be an approved Quest developer to be able to publish your Quest app on the release channels, be able to check for entitlement and access platform solutions.