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squamme
New Participant
December 1, 2019

System ux has stopped Oculus quest

Oculus quest... I was downloading skyworld and all of a sudden my headset came up with system ux has stopped the next message was system ux keeps stopping ... My quest then powered off and my new game skyworld also I had stopped installing nothing is working on my quest help please ASAP

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    DabbingYeti
    New Participant
    December 10, 2019

    Sandigmann said:

    I had the same issue. Went into the app and got the message that something in my account changed (changed the password on my pc). I had to log in again using my facebook account, the occulus quest connected to my phone and it worked again. The issue seems to go in that direction. Check the app on your phone.


    Same exact this happened to me, and for some reason it would automatically sync my fb frineds list... 
    noble6b312
    New Participant
    July 21, 2023

    I don't know how come this is but mine's not working either it was like directly after I downloaded a modded version of gorilla tag it wasn't even like I was downloading like a copyright thing or something like that it just stopped rip noble's quest there goes like 337 down the drain that I'll probably never get back :ps) it's not working there's still no tutorial I literally had to power it off I don't think I'll be able to access it again anybody know if your system UI has to work to be able to text your friends that you won't be able to play for a long time

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 25, 2023

    Hey there, noble6-b312. We can definitely understand how concerning it would be to run into this "System UX has stopped working" error, and we'd be glad to help out as much as we can! If this modded version of Gorilla Tag was from Side Quest or another 3rd party store, we won't be able to help too much with that. However we can recommend a factory reset to see if that helps out. We'll leave the steps below: 

     

    For Quest 2 From the Headset:
     

    • Power off the headset.
    • Press and hold volume down & Power.
    • This will boot into the USB Update Mode menu.
    • Press volume button to move selection, press power button to make the selection.
    • Navigate to Factory Reset and press the Power button.
    • The device should now begin the Factory Reset process.

    Hopefully this helps! If this is on PC, let us know and we'll get the steps for a clean reinstallation of the desktop app. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    beatsaberownerbsm
    New Participant
    August 26, 2023

    Same I keep getting it when I install  something  and it never works by the error 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 27, 2023

    Hi there beatsaberownerbsm, we see you are having an issue with your headset's system. Being able to play on your headset as you want can be very fun, and we understand the importance of getting you back into your headset, past the error screen, so you can play and use the headset as intended!

     

     

    Let's try a hard reboot to help the headset get out any kinks it may have.

    1. Turn off your headset completely.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    Last resort would be to do a factory reset with the Cloud Backup enabled, this way all of your saved data can be stored online for you to access.

    1. First, turn on your Cloud Backup to save your app data and game progresses.
    2. Then, turn off your headset completely (hold the power button).
    3. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    4. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    5. Use the volume buttons on your headset to highlight Yes and press the power button.

     

    We hope this helps, and if the issue is still occuring, please don't hesitate to let us know.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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