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CaseyJoe21
New Participant
March 13, 2024

unable to retrieve the user ID

Dear Meta Support Team,
 
I hope this message finds you well. My team and I are currently developing an application that integrates with one of your platforms, and we have encountered a specific challenge that we hope you can assist us with.
We are working with Quest 3 and have run into a roadblock trying to retrieve the user ID. Despite following the documentation and attempting various approaches, we seem to be missing a crucial step or perhaps misunderstanding the process.
Here are the details of the issue:
Platform/Service Used:  Oculus Quest 3
Objective: Our goal is to get the user's ID to their profile in our application for a seamless VR experience.
Issue Encountered: Despite our efforts, we are unable to retrieve the user ID.
We are reaching out to inquire if there might be any known issues related to this functionality or if there are any additional steps or permissions required that we may have overlooked.
Your guidance on how to successfully retrieve the user ID from Quest 3 would be immensely appreciated. We are eager to resolve this issue promptly and continue developing our application with the amazing capabilities of your platform.
Thank you in advance for your time and assistance. We look forward to your response and any recommendations you may have.
Best regards,
 
Adriano

    2 replies

    CaseyJoe21Author
    New Participant
    March 25, 2024

    up

    RM1181
    Inspiring
    June 13, 2024

    I was having the exact same problem with Unreal until literally five minutes ago!  I was actually replying to your post to commiserate our shared plight, when I thought to try one more thing.  The problem turned out for me to be that I had a Data Use Checkup in draft and had never submitted it for review.  Once I did submit it, it was accepted very quickly, and suddenly I could get the User IDs for my developer profile and my Test Users.

    Specifically, I was trying to get the SharedAnchorsSample working.  I had modified the sample to use the Platform SDK Plugin v65.0 (https://developer.oculus.com/downloads/package/unreal-5-platform-sdk-plugin/) and set it up according to these directions (https://developer.oculus.com/documentation/unreal/ps-setup/).  I replaced the sample's method of retrieving the ID with the plugin's PlatformGetLoggedInUserID function.

    I can provide further details if needed.

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