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benalta
New Participant
February 1, 2023

User Reporting Plugin

I have followed the instructions here for integrating our in game's user reporting flow with oculus button triggered user reporting:

https://developer.oculus.com/resources/reporting-services?intern_source=devblog&intern_content=user-reporting-requirements-developer-tools-updates

However when I run it in game (in Unity Editor), the flow just prompts me to record video and send it off to Oculus.

The callback is never triggered.

I have oculus integration version 47 in the project.

Is there a way to confirm at runtime what version of oculus integration is actually running in project?

Is there something I'm missing?

    5 replies

    TheGrandEnnui
    Participant
    March 20, 2023

    Did you find a solution? I am in the same situation, and I was testing on device.  When running on device I am not getting any errors when setting the call back, but I'm not getting a call to my method to handle the button press, and the system level reporting UI pops up almost instantly. Is there something I need to do, like maybe to the android manifest, that might have gotten left out of the instructions? In the Dashboard, User Reporting under the All Platform Services tab still shows "Add Service" which I would expect since I'm going the plugin route.

      TheGrandEnnui
      Participant
      April 20, 2023

      For posterity, here is the link to the doc: https://developer.oculus.com/resources/reporting-plugin/

        Skittluier
        New Participant
        May 16, 2023

        I am also experiencing this issue. I've also asked a question about it on the Oculus Start Discord: https://discord.com/channels/516966070448553994/1108048969881354361

          TheGrandEnnui
          Participant
          May 16, 2023

          Not really helpful as I’m not sure if it’s because I updated my headset or the Oculus Integrations plugin, but one day it just started working. 

            Skittluier
            New Participant
            May 16, 2023

            Yeah, I've tried that, and that unfortunately didn't work for me as well.

            I'm not sure if you're developing a Quest app or a PCVR game, but I'm having this with a PCVR game.

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