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TimKay
New Participant
July 16, 2023

Users can't download our app. Shows up as "Unavailable"

  • July 16, 2023
  • 4 replies
  • 829 views

Hey,

We put our game in App Lab but users seem to have trouble downloading it. Here is a screenshot from user in Australia. Is there a way to debug this further?

    4 replies

    gotiobg
    Participant
    August 3, 2023

    I'm also having this issue. Meta can you help?

    vovquewa
    New Participant
    July 23, 2025

    Same problem

    Anonymous
    August 9, 2025

    FYI I've pinged our support team about these issues, but to ensure you get timely support please make sure you've filed a ticket with Horizon Developer Support so we can get this looked at for you!

    vovquewa
    New Participant
    August 9, 2025

    solved:

    Meta blocking you internet provider for some reason or country. Try to use VPN via accepted countries. I try with some provider in Netherlands, not working. Then change provider and problem solved

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