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stvpicci
New Participant
October 12, 2025
Question

Ai features region

I'm on my 2nd pair now gen 2, one bought in Italy and the gen 2 in UK.

Still no ai features available in my country Malta EU, makes no sense as meta ai is available in WhatsApp , messenger etc

It's frustrating having paid for 2 pairs and having the most essential feature unavailable 

 

      10 replies

      steve40
      steve40
      Honored Contributor
      October 12, 2025

      Wait until you find out that Meta will only honour the warranty in the country where you made the purchase and will only send repairs/replacement to the country of purchase 😬.

      stvpicciAuthor
      New Participant
      October 12, 2025

      Spot on .. exactly what happened ...just stopped working one day ..no physical damage.  ..went months in a loop to get them replaced . ..by the time they accepted to send return package to Malta ..I lost them lol

      Still succumbed and bought another pair 😂 but want the ai features !!

        SnoopyDoggy69
        SnoopyDoggy69
        Inspiring
        October 12, 2025

        Haha oh jeez. I wish for the best and hope Malta will soon be included so you can use the Features as you want to :) 

        Have a great day;)

        talastar
        Up and Coming
        October 21, 2025

        I can relate, I’m in the same situation and purchased mine in Italy. I actually traveled there recently and came across this travel guide on Italy https://gowithguide.com/blog/tourism-in-italy-statistics-2024-your-quick-travel-guide-to-the-beautiful-country-5775  while planning my trip. It’s frustrating that the AI features aren’t available in Malta yet, even though the device itself works fine. Hopefully support will expand soon so these features can be used as intended.

        steve40
        steve40
        Honored Contributor
        October 21, 2025

        There are even people in USA (yes, USA!) complaining that Meta AI is not available on their Meta AI glasses. Even people living in the same house, one person got Meta AI while their spouse didn't!!! 😬 The way it's being rolled out so inconsistently is bizarre.

          SnoopyDoggy69
          SnoopyDoggy69
          Inspiring
          October 21, 2025

          I thought about it. Maybe that's some sort of "leveling" Meta has secretly implemented xD. The more and cleverer interactions you have the more features are unlocked 😁😅

          Of course I am making fun but sometimes the feature availability and rollout seems soo randomly...

            nirkouris
            New Participant
            October 21, 2025

            I cant get support as I enter the serial id for my meta glasses but it cant find them.. 

            SnoopyDoggy69
            SnoopyDoggy69
            Inspiring
            October 21, 2025

            The serial number of your glasses are printed in the left temple. It's the first block (upper left) of numbers and letters.

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