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tom143349
New Participant
October 22, 2025
Question

AI features stopped working on Meta Raybans

  • October 22, 2025
  • 7 replies
  • 326 views

I'm in Ireland. Everything was working fine then suddenly a few weeks ago when I try to use AI features it tells me the feature is not avaiable in my region. What gives?

7 replies

imatesting
New Participant
October 29, 2025

Same story for my client: all the AI features were working on their glasses prior to the last v19 update and now they are getting the same message.  (am based in Australia) Have done a factory reset on their phone and re-paired it via Bluetooth but unfortunately the same issue remains.  Don't personally have the same issue on another pair of Ray-Bans but the only difference is what device it is paired to: my client's is an iPhone and ours is an Android.

MetaStoreHelp
MetaStoreHelp
Community Manager
October 29, 2025

Hey there tom.143349 & imatesting!

 

We hear you're both having problems with the AI features that used to work in your region but have suddenly stopped now, that's of course not ideal and we'd love to take a look into this for you!

 

Now first up, we'd like to first ask both of you to make a quick bug report for the features that have stopped working, once that's done the reports will go to our engineering team who can have a look into this. 

After you've done that, please also try with a different phone (if available to you) to see if the problem consists over multiple devices and if it does, then please reach out to our support team via our support channel. 

 

We hope this helped and if you have anymore questions or issues, then don't hesitate to let us know, we're always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
October 29, 2025

Hello v2_8s,

 

Thank you so much for reaching out and for already taking steps to address the issue, we really appreciate your initiative.

 

By using the bug report feature, you've helped flag this to our engineering team, which is incredibly helpful. They're now aware and will be investigating further to ensure it’s addressed in a future update.

 

Sometimes, these kinds of issues can also resolve themselves automatically as new updates roll out, so it’s worth keeping an eye out for any updates.

 

If you have any more questions or run into other issues, please don’t hesitate to let us know, we’re always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
v28s
New Participant
October 29, 2025

after the problem apear i already update software many times like 2 times when they release

but same problem it didnt resolve itself.

i also try to connect it to another device but nothing different.

my glass serial number: ***************

hope you solve it

thank you for your attention


[edited for privacy - this is a public forum]

v28s
New Participant
October 29, 2025

same problem i bought it 2 month ago and everything was working perfectly in the first two week after that it stop all Ai feature and its tell me the features is not available yet in my region...

i send report in the app and factory reset the glasses and same problem

thank you for your time

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