“Associated access token is invalid” error – Unable to log in or set up Meta AI glasses

Hi,

I’m trying to help my wife set up her new Meta AI glasses, but we are stuck because of what appears to be a Meta account authentication issue.

When she tries to log in / proceed with the setup in the Meta AI app, she receives an error saying:

“Associated access token is invalid.”

Because of this, she cannot log in properly and cannot complete the setup of the glasses.

We have already tried:

• Restarting the iPhone and Meta AI app
• Signing out and attempting to sign in again
• Deleting and reinstalling the Meta AI app
• Removing the Bluetooth pairing and pairing the glasses again
• Starting the setup process again from the beginning

None of these steps resolved the issue.

At this point, we suspect that the problem is related to her Meta account authentication/access token rather than the glasses themselves.

Another issue is that because she cannot log in to her Meta account, she cannot contact Meta Support from her own account. I have also tried contacting support on her behalf, but I keep being directed to automated/AI support responses and have not been able to reach someone who can investigate the account.

Has anyone experienced the “Associated access token is invalid” error with the Meta AI app or Meta AI glasses?

In particular, I would like to know:

• Is there a way to reset or refresh the authentication/access token associated with a Meta account?
• Is there a way to recover the account when this error prevents login?
• Is there a way to contact a human Meta support agent who can investigate the account on the backend?

Any help or information from someone who has encountered the same issue would be greatly appreciated.

Thank you.