Connection issues with Rayban Gen 1

Hi there!

We heard you were having some trouble with getting your Ray-Ban Meta Gen 1 glasses to work after an update, and thought we would lend a hand!

You've already tried force restarting the glasses, which is an excellent first step. Since that doesn't seem to have resolved the issue, we'd next recommend unpairing and re-pairing your glasses. We have a handy article right here about how to do that, but the steps are as follows:

1. From the Meta AI mobile app, tap  in the bottom right.
2. Tap the Settings icon
3. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to unpair before tapping Settings
4. Tap General.
5. Tap Unpair glasses.
6. Tap Unpair.

You can then re-pair them as normal.

If your glasses are still unresponsive after this, we'd love for you to drop us a private message so we can look into this further with you! You can do this by selecting our name to get to our profile page, or click here.

Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

I haven't been able to link them again, even following your instructions. I've sent you a private message.

was there any solutions for this?