Disconnects when putting on glasses

It sounds like a malfunctioning sensor in the arm of the glasses. Try and get a warranty replacement.

🏰 The Ministry of Malfunctioning Spectacles

SCENE: A drab government office. A sign reads: "MINISTRY OF OPTICAL MISFORTUNE - Department of Spectacular Failures."

A man, MR. BLINKWORTH, enters holding a pair of futuristic glasses that are sparking gently like a disgruntled toaster.

1. The Complaint

MR. BLINKWORTH: Excuse me, I believe these glasses are malfunctioning.

CLERK #1 (cheerfully incompetent): Splendid. Please fill out Form 87‑B: Declaration of Unexpected Optical Behaviour.

MR. BLINKWORTH: They keep turning themselves off, on, sideways, and once they tried to order a pizza.

CLERK #1: Ah! Classic symptoms of Spontaneous Autonomous Snacking Syndrome. You'll need Form 87‑C: Devices Attempting to Feed Themselves.

He hands over a form the size of a medieval tapestry.

2. The Escalation

MR. BLINKWORTH: Isn't there someone who can just… fix them?

CLERK #1: Fix them? Oh no, sir, we don't fix things here. We process them.

He presses a button. A loud klaxon sounds. A second clerk arrives, sliding in sideways like a malfunctioning Roomba.

3. The Specialist

CLERK #2 (whispering dramatically): I am the Senior Assistant Deputy of Optical Dysfunction. What seems to be the trouble?

MR. BLINKWORTH: The glasses don't work.

CLERK #2: Have you tried turning yourself off and on again?

MR. BLINKWORTH: …Me?

CLERK #2: Standard procedure. Very effective on pigeons.

4. The Inspection

Clerk #2 takes the glasses, peers through them, and immediately begins narrating like a nature documentary.

CLERK #2: Observe… the rare and elusive Customerus Frustratus, attempting to navigate the wilds of technical support. Majestic. Irritable. Slightly sweaty.

MR. BLINKWORTH: Can you please just fix them?

CLERK #2: Fix them? Good heavens, no. That's the job of the Department of Futile Repairs.

He presses another button. A trapdoor opens. A man in a lab coat is catapulted into the room.

5. The Engineer

ENGINEER (dusting himself off): Right! What's broken?

CLERK #2: Everything.

ENGINEER: Excellent. (He taps the glasses with a tiny hammer.) There. Perfectly diagnosed.

MR. BLINKWORTH: Diagnosed? What's wrong with them?

ENGINEER: They're broken.

MR. BLINKWORTH: Yes, I KNOW they're broken!

ENGINEER: Then my work here is done.

He is immediately sucked back through the trapdoor with a whooshing noise.

6. The Resolution

MR. BLINKWORTH: Look, can I just get a replacement?

CLERK #1: Of course! You'll simply need to submit Form 87‑Z: Request for Replacement of Items Rendered Useless by the Ministry.

MR. BLINKWORTH: Where do I get that?

CLERK #1: Oh, we don't have it. It's only available online.

MR. BLINKWORTH: Fine. I'll use the glasses to access it.

He puts them on. They immediately display: "ERROR: Please complete Form 87‑B before proceeding."

MR. BLINKWORTH: (screams into the void)

7. The Finale

A choir of bureaucrats enters, singing:

🎶 "For paperwork is destiny,

And destiny is pain!

If something ever works for you,

We'll break it once again!" 🎶

Fade to black.

I have the same problem since the last two updates of the firmware. I will ask for the warranty 

It's the sensors in the arms, I noticed delamination in the seams of the arm and my HSTNs would disconnect when I pressed on the sides or pushed the glasses too far back. Instead of going through warranty I used some heat shrink tubing to fix them. Right now I'm using black since that's what I had on hand, but I'll order some white at a later date now that i know it fixed the problem. The touchpad and button are still usable under the shrink wrap. They don't need to be pretty for me, I pretty much only use them for riding BMX.