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New Participant
Nov 2, 2026 5:57 PM UTC
Question

email hacked

Hello Meta Support,

I purchased a pair of Meta smart glasses directly from your official website and would like to return them.

Unfortunately, my email account has been hacked, and I no longer have access to it. Your return system requires email verification, which I am unable to complete.

Could you please help me initiate the return manually and send the return instructions and shipping label to my new, secure email address?

I can provide my order number, payment confirmation and other details to verify my purchase.

Please register my return request as of today so I do not miss the return deadline.

Thank you for your assistance.