Gen 2 Capture Button Customization Feature Missing

Hi NicoPalazzolo ,

Congrats on your new Ray-Ban Meta Gen 2 glasses!

In this case, we'd recommend unpairing and repairing your glasses in order to prompt the option to appear. You can find a handy guide for doing this right here.

If your phone's software and the app are both up to date, you could also submit a bug report to our engineers. You can do this by:

1. In Meta AI mobile app, tap your profile picture in the top right.
2. Tap Help & support.
3. Tap Submit a report.
4. Follow the on-screen instructions to describe your issue and submit your report.

If this doesn't resolve the issue, we'd recommend getting in touch with our Support Team for more in-depth troubleshooting.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope this helps!

Yes please fix this - does not work on my Gen 2 however Gen 1 is fine. Unpairing repairing doesn't work.

How can this be escalated to someone higher up so it can be included in the next update? Come on now, this shouldn’t even be missing to begin with if it’s already something you rolled out for Gen 1.

I believe you have to enable "Early Access" in settings before conversation focus will work.

I have the same issue. suggested fix does not working

Not a fix but could be a way to work, try telling Meta to take a picture or start a video.