“glasses camera unavailable try again later “ error

I suddenly started experiencing the “glasses camera unavailable try again later” error with my Gen1 Rayban Meta glasses… I have been through support with Rayban  to troubleshoot and after a series of steps, including factory resetting the glasses, I still receive this error message… the notification from the Meta app indicates that the LED indicator light is blocked, but it is not… has anyone experienced this problem with the new software update?