Glasses not working and support refuse to help

Hi!

I bought my Meta Raybans from Meta Store and have use them for about a month and they've been working fine until a few days ago. They stopped taking pictures and stopped responding to "hey meta". When I turn them on, they slowly flash white but are otherwise dead. I've tried following the instructions to restart them, but when I turn them off with the on-off button and then hold down the photo button while turning them on and continuing to hold it down, they just light up red for a while. Then the red goes off, and they go back to flashing white, slowly.

I then tried following the instructions to factory reset them, but nothing happens. They just flash white.

I then tried to contact support and entered the serial number (which I could see on the Meta app page for the glasses, so it was just a cut and paste), but they say that "Support is not available for this device" and I'm therefore not getting any help.

Suggestions?