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mrbu1ky
New Participant
October 5, 2025
Question

How do I buy an extra charging cable for the Neural Band?

Meta support referred me to Ray-Ban support, and Ray-Ban support told me they don’t sell cables. Surely there’s a way to get an extra cable?

    12 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 6, 2025

    Hello mrbu1ky!

     

    We totally understand how important it is to have a backup charging cable for your Meta Neural Band, especially when you're on the go or relying on it daily. Just so you know, the Meta Neural Band is included with the purchase of Meta Ray-Ban Display glasses, but it isn’t available for separate purchase at this time.

     

    If you have any other questions or need help with anything else, we’re here for you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      mrbu1kyAuthor
      New Participant
      October 6, 2025

      Oh, I know the band itself isn’t available for separate purchase, I just need an extra cable. It’s just a matter of time before I lose the one I have! I hope you’ll make these available for purchase very soon, otherwise losing the cable renders the band useless…

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 6, 2025

        We totally understand that misplacing a charging cable can happen, life gets busy, and these things slip through the cracks. If it does, please don’t hesitate to reach out to our support team. We're here to help however we can.

         

        Also, keep an eye on our store for updates, as we’re working on making extra charging cables available for purchase in the near future.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          maito1181
          New Participant
          October 7, 2025

          My glasses did not come with the bad charger. It’s nowhere in the box. How can I get one. I’m unable to use my glasses because of that

            Mj4boss
            New Participant
            October 28, 2025

            I never received my charger either, how do i get a replacement?

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            October 29, 2025

            Hey Mj4boss

             

            We would love to help get a resolution to your problem. As we will need to gather account information we will need you to contact us privately.

             

            Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

             

            Thanks.

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            lifewithtech
            New Participant
            October 29, 2025

            I ran into the same issue when I tried to buy a spare charging cable for the Neural Band — turns out it’s proprietary and not sold anywhere right now. I actually went back and forth with Meta support about it and documented the whole experience in a short video here:
            👉 https://www.youtube.com/watch?v=-dooFBBLj-s

            It covers what Meta told me, the warranty details, and what to expect if you lose yours. Hopefully this saves someone else a ton of frustration (and keeps an $800 setup from becoming a paperweight).

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