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lars25290
Participant
January 31, 2026
Question

How do you get responses to Meta Ai/hardware questions?

Is there a successful pathway to get product and troubleshooting questions addressed?  I have not been successful in reaching anyone from Meta or Oakley that has any information.  Oakley CS confirmed that they dont know. I am still trying to reach Meta.

Are they so inundated with issues that they are trying to catch up? 

    7 replies

    steve40
    steve40
    Honored Contributor
    February 1, 2026

    Use the official support site, click the correct topics, when you have the opportunity to click topics such as "I have a different issue", etc, do so, as it will direct you to the live chat links.

      lars25290Author
      Participant
      February 1, 2026

      Ok. Did it.  Now I wait for the response

      lars25290Author
      Participant
      February 2, 2026

      Live chatted with Meta.  Since they don't make the hardware, please "talk to Oakley".  Oakley says we don't make the software , please "talk to Meta".

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