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Postcardcharlie
New Participant
October 14, 2025
Question

I am unable to request support

  • October 14, 2025
  • 3 replies
  • 147 views

I try to request support logging into my account and it says there are no devices. I add my serial number and it says it’s invalid. I add case serial number and it says it’s invalid. 

I am trying to request support because my ai display glasses didn’t come with a way to charge the neural band. 

I bought it from Best Buy.

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 14, 2025

    Hey there Postcardcharlie, thank you for posting!

     

    We appreciate that the lack of a charging cable has resulted in a very frustrating experience, and it's not ideal that there seems to be a delay in your Meta Ray-Ban Display being linked to your account on our website.

     

    Not to worry, we can still help you out, so if you can please get in touch with us over private message by selecting our name to get to our profile page, and clicking "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    PostcardcharlieAuthor
    New Participant
    October 14, 2025

    I messaged you. Hope for a reply! It's frustrating that it says I do not have a device and doesn't recognize serial number.

    dare2026
    New Participant
    July 30, 2026

    Hi, I purchased Meta Ray-Ban Display glasses in the US. I lost my Meta Neural Band and need to buy a replacement. The support website says there are no devices associated with my account, so I can’t open a support case. Could you please help me purchase a replacement Neural Band? I have the serial number.

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