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CosmicVoyager
New Participant
March 1, 2026
Question

iPad Meta AI app does not work without smart glasses

I do not have smart glassses. I am just trying to use the Meta AI app. It works on my iPhone, but not iPad. The app always takes me to a glasses setup screen with a list of glasses to choose from. It is impossible to get around it to use the AI.

Many people have said this is in the app reviews. Look at the one star reviews. This forum is the closest I could find to a Meta AI app support forum.

When I launch the app, there are two options. "Get started with Meta AI" and "Set up a device". BOTH of them take you to the same place - a login screen then the smart glasses setup.

5 replies

CosmicVoyagerAuthor
New Participant
March 1, 2026

iPad Air (5th generation)

iPad OS version 26.3

Meta AI version 262.0.0

CosmicVoyagerAuthor
New Participant
March 13, 2026

The Meta AI app is still not working on my iPad. When I log in, it immediately goes to glasses setup.

steve40
steve40
Honored Contributor
March 14, 2026

Report the problem in the app itself.

    CosmicVoyagerAuthor
    New Participant
    March 14, 2026

    I cannot get that far. I cannot get to the point where there are any menus. I can only login, and it immediately shows a list of glasses to choose from. I cannot do anything else. I cannot get to "Submit a report". That is another major problem - the help website says to report problems in the app, but that is not possible, and there is no Meta AI app forum like there is for the other apps. There are forums for Facebook, Instagram, WhatsApp, but not for Meta AI. There is no place to report the problem. I cannot get help. It is a bug they need to fix. I do not know if they are even aware of it.

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