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johnpharrison1962
New Participant
December 19, 2025
Question

Just cannot link my Oakley Vanguard to Garmin or Strava

I bought my Oakley Meta Vanguard in London Saturday 13th. I have tried multiple times via Meta AI app to link to Garmin and Strava. Just doesnt work. Press the link button then screen goes white.

Ive deleted and reinstalled apps loads. My watch is a Fenix 8 so fully compatable.

Further my Apple Health and Apple Music linked no trouble

I'm ready to throw them back at Oakley for a refund later this weekend 

      8 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      December 19, 2025

      Hi there, We understand you are encountering issues with your glasses and for us to further investigate we would like to encourage you to reach out to us privately: Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

       

      We'd love to assist and guide you further and hope to hear from you soon!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      eetxeber
      New Participant
      December 21, 2025

      I’ve got the same problem. Any solution?

      johnpharrison1962Author
      New Participant
      December 21, 2025

      I finally got a note from Meta saying Garmin isn’t fully supported yet in UK & Strava is full of glitches so may not link.

      oakley in fairness have been great and gave me a full refund yesterday 

      vfallucca
      Participant
      December 25, 2025

      Same problem here in Italy 

      denisrombouts
      New Participant
      December 25, 2025

      I have the same problem, I tried everything. I ordered mine at Meta itself. My edge 1040 solar and Epix gen 2 are compatible. Also have the white screen; been mailing with support numerous times. The last reply was that they can't help me out because this is a Garmin issue???

      At first, support was helpful. What they told me to troubleshoot (although none of this works)

      • Uninstall Meta AI app en reinstall and connect again your Vanguard
      • Empty cache of your browser on your phone
      • Restart Garmin appliance and phone
      • Factory reset and re-install Vanguard, reinstall app Meta AI

      None of this works, and they basically ended the conversation by sending me to Garmin support

      Apple, Spotify etc just works fine...

      What a shame, and unbelievable they cannot fix this...

      andygttic2025
      Participant
      December 26, 2025

      I’ve had the exact same issues, I have done the app uninstall reinstall as Meta advised, I spoke with Technical at Garmin UK and was told this is a  Meta issue. So back to square one. Just have to wait for a fix.

      What’s really annoying is that Meta or Garmin haven’t put out a statement saying this is a known issue with a timestamp for a fix. 😡

        johnpharrison1962Author
        New Participant
        December 26, 2025

        I finally had Meta come back and they said Garmin is fully supported in UK yet, so won’t link

         

        oakly in fairness have refunded me 

        vfallucca
        Participant
        December 26, 2025

        I just managed to solve this reading a comment in this community: I get connected through a VPN linked to US location and it connected straight away…it worked 

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