Skip to main content
Ruggabone
Ruggabone
New Participant
December 15, 2025
Question

Login with GooglePlay doesn't work since Juli

My login always worked with GooglePlay. Since Juli it does not. I already talked with Luxottica, they have no solution since it's a digital problem. With all new installations and resetting the META to factory settings I even have no history. The only app which knows about my connection with the glasses is my WhatsApp.

I realized I could no longer log in when I could no longer see my vacation photos. I deleted the app and couldn't login anymore. Since then I tryed out with all my emails. Noting.

Help, please.

Oh, yes, and I was looking, if GooglePlay has any login data. Does not. I'm 200% sure I did not log off.

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
December 15, 2025

Hi there!

 

Thanks for reaching out about the issue you're facing with your account.

 

As we'll need to get some account information from you, we'd like you to get in touch with us via private message.

You can do this by selecting our name to get to our profile page, or click here.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Terms & ConditionsAccessibility statement