Hello everyone, I am experiencing a serious issue with the Meta AI app, and after several days of troubleshooting I have completely run out of ideas. My setup: iPhone 11 iOS 17.7.2 Meta AI app version 280 Ray-Ban Meta Smart Glasses The problem The Meta AI app crashes immediately after launch. I only see the Meta logo for about one second, then the app closes every single time. It never reaches the main screen. Because of this I cannot: access my glasses, check battery or settings, import photos and videos that are still stored on the glasses. Important details The glasses themselves appear to be working normally. They power on. They automatically reconnect to my iPhone via Bluetooth. I can listen to music through them. Voice functions still appear to work. The only thing that does not work is the Meta AI application. What happened While I was using the glasses they suddenly played a sound, showed a red LED and powered off. After charging them they turned on normally again. When I opened the Meta AI app to check the battery level, I discovered that it immediately crashes on launch. I honestly do not know whether the crash started at that exact moment or after a recent Meta AI update because I had not opened the app for some time. Things I have already tried Restarted iPhone. Restarted glasses. Fully charged glasses. Deleted and reinstalled Meta AI. Updated Meta AI from version 279.1 to 280. Confirmed Bluetooth connection still works. Verified I have plenty of free storage. Installed Meta AI on another Android phone. The Android app works, but since the glasses are already paired with my iPhone, the Android app only offers to “Add glasses” by putting them into pairing mode. I do NOT want to do that, because I have important videos on the glasses and I am afraid they could be erased during a reset or re-pairing process. Crash log iOS generates a crash log every time. The crash reports: Termination Reason: DYLD Symbol not found: _quick_exit This looks like the application crashes before the user interface is even loaded. Questions Has anyone experienced exactly this issue? Is this a known compatibility problem with iOS 17.7.2 or the recent Meta AI versions? Most importantly: Is there ANY safe way to recover the photos and videos from my glasses without resetting or re-pairing them? I have already contacted Meta Support and MetaStoreHelp, but unfortunately I have not received a response yet. Any advice would be greatly appreciated. Thank you. If a Meta employee sees this post, I can provide the complete crash log, serial number of the glasses, and any additional diagnostic information.

New Participant

Question

Meta AI v280 crashes on iPhone 11 (iOS 17.7.2), can’t access Ray-Ban Meta videos

Forum|Forum|3 months ago
July 4, 2026
3 replies
355 views

Hello everyone,

I am experiencing a serious issue with the Meta AI app, and after several days of troubleshooting I have completely run out of ideas.

My setup:

iPhone 11
iOS 17.7.2
Meta AI app version 280
Ray-Ban Meta Smart Glasses

The problem

The Meta AI app crashes immediately after launch.

I only see the Meta logo for about one second, then the app closes every single time. It never reaches the main screen.

Because of this I cannot:

access my glasses,
check battery or settings,
import photos and videos that are still stored on the glasses.

Important details

The glasses themselves appear to be working normally.

They power on.
They automatically reconnect to my iPhone via Bluetooth.
I can listen to music through them.
Voice functions still appear to work.

The only thing that does not work is the Meta AI application.

What happened

While I was using the glasses they suddenly played a sound, showed a red LED and powered off.

After charging them they turned on normally again.

When I opened the Meta AI app to check the battery level, I discovered that it immediately crashes on launch.

I honestly do not know whether the crash started at that exact moment or after a recent Meta AI update because I had not opened the app for some time.

Things I have already tried

Restarted iPhone.
Restarted glasses.
Fully charged glasses.
Deleted and reinstalled Meta AI.
Updated Meta AI from version 279.1 to 280.
Confirmed Bluetooth connection still works.
Verified I have plenty of free storage.
Installed Meta AI on another Android phone.

The Android app works, but since the glasses are already paired with my iPhone, the Android app only offers to “Add glasses” by putting them into pairing mode.

I do NOT want to do that, because I have important videos on the glasses and I am afraid they could be erased during a reset or re-pairing process.

Crash log

iOS generates a crash log every time.

The crash reports:

Termination Reason: DYLD

Symbol not found: _quick_exit

This looks like the application crashes before the user interface is even loaded.

Questions

Has anyone experienced exactly this issue?

Is this a known compatibility problem with iOS 17.7.2 or the recent Meta AI versions?

Most importantly:

Is there ANY safe way to recover the photos and videos from my glasses without resetting or re-pairing them?

I have already contacted Meta Support and MetaStoreHelp, but unfortunately I have not received a response yet.

Any advice would be greatly appreciated.

Thank you.

If a Meta employee sees this post, I can provide the complete crash log, serial number of the glasses, and any additional diagnostic information.

spam

D

Drinkamargarita510

New Participant

commenting because I'm having the same exact issue I noticed it on Fourth of July. Suddenly, when I click my Meta AI app, it just goes right back to the interface. It doesn't open at all. I tried offloading it. I tried uninstalling it. I tried restarting the iphone and then uninstalling it. I tried clearing the cache. I don't wanna mess up my ray-bans because I have a bunch of videos that I still haven't transferred which i cannot lose. I have a iPhone 11 running on 17.7 ios as well. Deleted so much stuff to make sure i had a lot of room

N

NickBurbon

New Participant

Yeah, I have some problem iPhone 14pro max.

17.5.1 iOS. Don’t work app at all. Trying everything what you was done. No working. With Google assistant find that place here about problem. I use my meta gen 2 a lot. I have a different type of glasses. Now I couldn’t wear them. Because if I was disconnect it.🥲 I need help

M

mgencer

New Participant

I’m experiencing the exact same issue.

Device: iPhone 12 Pro Max
iOS: 17.6.1

The Meta AI app shows the Meta logo for about one second and then immediately crashes. It never reaches the main screen.

I have already tried:

Deleting and reinstalling the app
Restarting my iPhone
Reinstalling after a restart
Confirming I have plenty of free storage

Nothing has worked.

My Ray-Ban Meta glasses are still connected via Bluetooth and work normally, but I can’t access them through the app or transfer my photos and videos. Because of that, I’m afraid to reset or re-pair the glasses.

Seeing multiple users with different iPhone models and different iOS versions reporting the exact same issue makes me believe this is a bug introduced in a recent Meta AI app update.

Has anyone from Meta acknowledged this issue or found a workaround that doesn’t require resetting the glasses?

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