Meta ray bans disconnects

Forum|Forum|10 months ago
December 9, 2025
7 replies
2228 views

The weirdest thing happens, the glasses would connect when i don't have them on, associated as I put then on my face or pick them up to put them on my face it disconnects, does anyone have any help for me on this

rayban meta

C

cetabosa

New Participant

Below some options that I think you can do:

Update firmware and app
Check for multiple phones or devices
Disable/enable wear detection and power saving (if available)
Forget and re‑pair the glasses
Clean the wear sensor and check again

E

ElectricAardvark7600Author

New Participant

Both the app and the glasses software is up to date

Just one phone is connected to, did forget device and repair it, uninstalled the app and reinstalled the app also

Don't know how to disabe/enable detection

Don't know where the wear sensor is located please give directions

Thank you

MetaStoreHelp

Community Manager

Hi there @ElectricAardvark7600,

We noticed your post and would love to lend a hand!

Here are a few things you can try out to see if they help:

Make sure the phone and glasses are both sufficiently charged.
Make sure the phone and glasses are close to each other.
Turn glasses off and back on
Restart Glasses: Slide the power switch on your glasses away from the lenses and into the ‘off’ position. Wait 30 seconds. Then slide the power switch on your glasses towards the lenses into the ‘on’ position. The LED on the glasses should blink white.
If happening while using another app (Meta FoA, music provider, or fitness app), make sure that app is up to date
Make sure glasses firmware is updated
Unpair Glasses on phone: Forget device from the Bluetooth settings of the phone and try pairing again
Put your glasses into pairing mode: turn the glasses on by sliding the power switch toward the lens to the ‘on’ position. Place glasses inside the case. Press and hold the BT discovery button on the back of the case for 5 seconds until the LED on the front of the case turns blue.

Please also check out our public article on cleaning your device, to ensure that the sensors on the device are clean and working properly.

If you are still getting disconnected after trying out these steps, please send us a Private message so we can try out further troubleshooting!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!