Meta ray bans won't factory reset

10 replies
2143 views

the description on the app and website to factory reset won't work, I cannot even reconnect the case with bluetooth, the case still shows a free light and has gone white when I tried to reset but the Bluetooth doesn't work, the original issue with my glasses were speakers weren't working correctly.

MetaStoreHelp

Community Manager

Hi andylev15,

Thanks for reaching out.

We understand that you're having issues with your Ray-Ban Meta glasses' speakers and that you're unable to connect to the charging case due to the Bluetooth not working.

Thanks for trying some troubleshooting, there are a few more steps we would like to recommend to get everything working again.

First, in your phone settings, try turning off other Bluetooth devices, restart your phone then reconnect Bluetooth again.

Next, check there's no debris on the speakers. Once that's verified, unpair then re-pair your AI glasses with the Meta AI mobile app.

If your speakers and Bluetooth are still not working after this, please send us a private message so we can further investigate:

Please select our name to get to our profile page, or click here
Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

Thanks.

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SnoopyDoggy69

Inspiring

Make sure you remove your device from the app before trying to reset them. Maybe that is the problem.

After that try reconnecting by pressing the case button (with the glasses in the case) until the LED is blue and then repair in the app.

Hope that helps.

R

RadiantBadger5891

New Participant

I’m also dealing with this issue as well, un connecting from my Bluetooth and and the meta app have not helped and the glasses and practically unresponsive once taken out of the case . Not able to manually reset the case nor the glasses

MetaStoreHelp

Community Manager

Hi there @RadiantBadger5891,

We noticed your post, and we appreciate that you are having similar issue. Thanks for letting us know what troubleshooting steps you have already attempted.

So that we can look into this with you, could you please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AlexDVR

New Participant

I have the same issue. I removed the device and bluetooth connection. I tried force restart and I just get an orange light after a restart that lasts like 5-10 seconds but nothing. I tried the fold the arms and 5 quick presses and no orange light. When I did try and put on or take off the glasses, I did see the inner led flash white a few times but nothing else. Help!